Chapter 2: Organizational Learning

Question 1

Communities of Practice

Answer 1

Groups of employees who share similar concerns and problems and meet regularly to share their experiences and knowledge, learn from each other, and identify new approaches for working and solving problems.

Question 2

Customer Capital

Answer 2

The value of an organization’s relationships with its customers.

Question 3

Explicit Knowledge

Answer 3

Those things that you can buy or trade, such as patents, copyrights, and other forms of intellectual property.

Question 4

Formal Learning

Answer 4

Learning that is structured and planned by the organization.

Question 5

Human Capital

Answer 5

The knowledge, skills, and abilities of employees.

Question 6

Informal Learning

Answer 6

Learning that occurs naturally as part of work and is not planned or designed by the organization.

Question 7

Intellectual Capital

Answer 7

An organization’s knowledge, experience, relationships, process discoveries, innovations, market presence, and community influence.

Question 8

Knowledge

Answer 8

The sum of what is known; a body of truths, information, and principles.

Question 9

Knowledge Hiding

Answer 9

An intentional attempt by an employee to withhold or conceal knowledge that has been requested by another employee.

Question 10

Knowledge Management

Answer 10

The creation, collection, storage, distribution, and application of compiled “know-what” and “know-how”.

Question 11

Knowledge Sharing

Answer 11

Providing task information and know-how to help and collaborate with others to solve problems, develop new ideas, or implement policies or procedures.

Question 12

Learning Culture

Answer 12

The attitudes and practices within the organization regarding the importance placed on organizational learning and employee development.

Question 13

Learning Organization

Answer 13

An organization that creates, acquires, organizes, shares, and retains information and knowledge, and uses new information and knowledge to change and modify its behaviour in order to achieve its objectives and improve its effectiveness.

Question 14

Mental Models

Answer 14

Deeply ingrained assumptions, generalizations, or images that influence how we understand the world and how we take action.

Question 15

Organizational Learning

Answer 15

The process of creating, sharing, diffusing, and applying knowledge in organizations.

Question 16

Relationship Capital

Answer 16

An organization’s relationships with suppliers, customers, and competitors that influence how they do business.

Question 17

Renewal Capital

Answer 17

Intellectual property, which consists of patents, licences, copyrights, and marketable innovations including products, services, and technologies.

Question 18

Structural Capital

Answer 18

Formal systems and informal relationships that allow employees to communicate, solve problems, and make decisions.

Question 19

Tacit Knowledge

Answer 19

Knowledge that is learned from experience and insight, and has been defined as intuition, know-how, little tricks, and judgment.

Question 20

Workplace Learning

Answer 20

The process of acquiring job-related knowledge and skills through formal training programs and informal social interactions among employees.