Chapter 2 - Job Requirements And Working Conditions In The H&C Ind

Question 1

What is an Employee?

Answer 1

Somone who works in the industy and has an employment contract?

Question 2

What is an Employer?

Answer 2

Someome who hires staff to work for them.

Question 3

What is a Worker?

Answer 3

Somone who works in the industry but does not have an employment contract.

Question 4

Personal attributes you would need to work in the H&C ind

Answer 4

• Remain calm under pressure
• Approachable and helpful to customers and colleages
• Good communication: on the telephone, face-to-face with customers, suppliers and work colleages
• Reliable/Well Organised - Good attention to detail

Question 5

Skilled needed to work in the H&C ind

Answer 5

• Ability to multi-task.
• Ability to respond appropriately to
  probems that arise.
• Ability to communicate and act calmly with difficult customers or situations.
• Good knowledge. (in general and of the buisness)

Question 6

Full-time contracts

Answer 6

Permament contract - Hours of work Start/End times are specified. Any shift worl is specified. The employee qualifies for sick pay and holiday pay.

Question 7

Part Time contract:

Answer 7

Permanent contract - days of the week and hoursmof work and start/end times are specified. The employee qualifies for reduced sick pay and reduced holiday pay.

Question 8

Casual work:

Answer 8

Seasonal or available through an agency, e.g. to cover someone who is away from work due to illness. The worker does not qualify for sick pay or holiday pay.

Question 9

Zero Hours contract:

Answer 9

This type of contract is between an employer and a worker, where the worker may sogn an agreement to be available to work when they are needed by the employer, but no specific number of hours or times to start and end work are given.

Question 10

Whats the Maximum ammount (average) of hours people can work for a week?

Answer 10

48 hours a week

Question 11

Whats the working hours of people under 18

Answer 11

People under 18 cannot work for more than 8 hours a day or 40 hours a week.

Question 12

Remuneration?

Answer 12

Remuneration is a term for the reward that people recieve from working somewhere. It includes their basic pay, plus extra money to top up their income.

Question 13

Remuneratiom can be in the form of:

Answer 13

• Tips and gratitudes.
• Service charge.
• Bonus payments and rewards.

Question 14

Tips and gratitudes:

Answer 14

Money given to someone by a customer as a way of saying “thank you” for good service.

Question 15

Service charges:

Answer 15

A percentage added to a customer’s bill to reward the employees who habe provided the customer with a service.

Question 16

Bonus payments and rewards:

Answer 16

Given by some employers as a way of rewarding their hard work throughout the year and helping to make the buisness successful.

Question 17

Tronc arrangement:

Answer 17

It is common for all tips, gratitudes, and service charges to be divided equally amongst all the workers in a restaurant. The person who works out and distributes the extra money to staff is called the “troncmaster”.

Question 18

Holiday entitlement:

Answer 18

Paid employees are entitled to paid leave (holiday) each year. This is a set number of working days (not weekends). It is important that people take time of work for the sake of their physical and mental health. Employers encourage this.