Chapter 2 | Hospitality Facilities Management Tools, Techniques, and Trends

Question 1

What is Preventive Maintenance?

Answer 1

1. Keeps things running and ensures code compliance
2. Requires more mechanical knowledge than routine maintenance
3. E.g.: Inspections, lubrications, minor repairs/adjustments, work order initiation

Question 2

What is Guestroom Maintenance?

Answer 2

1. Preventive maintenance for the guestroom

2. E.g.: Inspections, minor lubrications of doors/other equipment, filter changes, small repairs, work orders

Question 3

What is Scheduled Maintenance?

Answer 3

1. Things that require more planning and coordination to make happen. Often happen at a specific time of the year
2. E.g.: Winterization, descaling boilers/water heaters, replacing windows

Question 4

What is Condition-Based (Predictive) Maintenance?

Answer 4

1. Sophisticated tech used to predict when corrective action will be required based on the condition of the machine
2. Time-based maintenance: Measured in months, days, hours used, mileage, etc.
3. E.g.: Infrared and ultrasonic testing of electrical equipment, vibration analysis of operating machinery

Question 5

What is Run-to-failure (Reactive or Emergency/Breakdown Maintenance)?

Answer 5

1. Costliest form of maintenance requiring immediate response
2. Should account for the smallest number of work orders
3. For some items, run-to-failure is the most effective

Question 6

When is it appropriate to contract for maintenance?

Answer 6

1. When it is an emergency; staff on hand do not have appropriate expertise
2. Special tools and/or equipment are required that are not available
3. Special training and/or certification is required that none of the staff have
4. When it is done infrequently

Question 7

List the steps to successfully contract for facility maintenance

Answer 7

1. Determine need
2. Prepare statement of work
3. Select contractor
4. Execute contract
5. Survey contract

Question 8

Describe 10 key provisions that every maintenance contract should contain

Answer 8

1. Insurance
2. Contractor is not an employee
3. Term and renewal provisions
4. Cancellation procedures
5. Surveillance procedures to include penalties for non-compliance
6. Conflict of interest statement
7. Rules for subcontracting
8. Specifications
9. Fees
10. Dispute resolution

Question 9

Why are Inventory logs maintained?

Answer 9

To help track and control equipment - make sure what you are tracking is financially worth it

Question 10

Why are Maintenance logs maintained?

Answer 10

(1) To ensure maintenance schedule is followed and (2) identify equipment needing replacement

Question 11

Why are Energy logs maintained

Answer 11

Energy consumption can indicate when a piece of equipment needs repaired / replaced but you must individually meter each piece of equipment. Also to determine if energy conservation programs are working

Question 12

What info is required on an inventory log?

Answer 12

1. Inventory number
2. Manufacturer
3. Model
4. Serial number

Question 13

What info must be maintained when tracking work orders?

Answer 13

Room, nature of the problem, initiator of the request, a place for the name of the individual assigned to the task, and some are for this individual to respond when the task is completed.

Question 14

What are the 6 main purposes of facility inspections?

Answer 14

1. Monitor work
2. Assess physical conditions
3. Check compliance issues
4. Communication between maintenance and management
5. Inventories
6. Estimate maintenance/replacement costs

Question 15

Who should be involved in inspections?

Answer 15

Management and maintenance personnel so that everyone is on the same page and it is easier to clearly communicate any issues