Chapter 2

Question 1

Strategic Planning

Answer 1

Procedures for making decisions about the organizations long term goals and strategies

Question 2

Human resources Planning

Answer 2

The process of anticipating and providing for the movement of people into within and out of an organization

Question 3

Strategic Human Resources Management

Answer 3

The pattern of human resources deployment and activities that enable an organization to achieve its strategic goal

Question 4

mission

Answer 4

The basic purpose of the organization as well as its scope of operations

Question 5

Strategic vision

Answer 5

a statement about where the company is going and what it can become in the future; clarifies the long term direction of the company and its strategic intent

Question 6

core values

Answer 6

the strong and enduring beliefs and principles that company uses as a foundation for its decisions

Question 7

environmental scanning

Answer 7

systematic monitoring of the major external forces influencing the organization

Question 8

Core Capabilities

Answer 8

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers

Question 9

Value Creation

Answer 9

what the firm adds to a product or service by Virtue of making it the amount of benefits provided by the product or service once the costs of making it are subtracted

Question 10

how to sustain a competitive advantage through people

Answer 10

the resource must be valuable
the resource must be rare
the resource must be difficult to imitate
the resource must be organized

Question 11

Cultural audits

Answer 11

audits of the culture and quality of work life in an organization

Question 12

Values bades hiring

Answer 12

the process of outlining the behaviors that exemplify a firms corporate culture and then hiring people who are a fit for them

Question 13

Forecasting

Answer 13

forecasting demand of labor
forecasting supply of labor
balancing supply and demand considerations

Question 14

trend analysis

Answer 14

a quantitative approach to forecasting labor demand based on an organizational index such as sales

Question 15

management forecasts

Answer 15

the opinions of supervisors depart managers experts or other knowledgeable person about the organizations future employment needs

Question 16

staffing tables

Answer 16

graphic representation of all organizational jobs, along with the numbers of employees currently occupying those jobs and future monthly and yearly employee requirements

Question 17

Markov Analysis

Answer 17

a method for tracking the patterns of employee movements through various jobs

Question 18

Quality of fill

Answer 18

a metric designed to assess how well new hires are performing on the job

Question 19

skill inventories

Answer 19

files of personnel education experience interests and skills that allow managers to quickly match job openings with employee backgrounds

Question 20

replacement charts

Answer 20

listing of current jobholders and people who are potential replacements if a opening occurs

Question 21

succession planning

Answer 21

the process of identifying developing and tracking individuals for executive positions

Question 22

Human Capital readiness

Answer 22

the process of evaluating the availability of critical talent in a company and comparing its firms supply

Question 23

Corporate strategy

Answer 23

growth and diversification
mergers and acquisitions
Strategic alliances and joint ventures

Question 24

Business strategy

Answer 24

low cost strategy compete on productivity and effectiveness

differentiation strategy : compete on unique value added

Question 25

Functional Strategy Ensuring alignment

Answer 25

Vertical fit -business objectives and major hr initiatives connection
horizontal fit- making sure hr practices are all aligned

Question 26

Dealing with surplus employees

Answer 26

Layoff strategies
attrition
Termination strategies

Question 27

attrition

Answer 27

a natural departure of employees from organization through quits retirements and deaths

Question 28

Hiring freeze

Answer 28

a practice where new workers are not hires as planned or old workers who left are not replaces

Question 29

Termination

Answer 29

Practice initiated by an employer to separate an employee from the organization permanently

Question 30

severance pay

Answer 30

a Lump-sum payment given to terminated employees by employer at the time of an employer initiated termination

Question 31

Benchmarking

Answer 31

the process of measuring ones own services and practice against the recognized leaders in order to identify areas of improvement

Question 32

Balanced scorecard

Answer 32

a measurement framework that helps managers translate strategic goals into operational objectives
1 financial
2customer
3processes
4learning

Question 33

organizational capability

Answer 33

the capacity of the organization to act and change in pursuit of sustainable competitive advantage