Chapter 1

Question 1

What is Human Resource Management?

Answer 1

The process of managing human talent to achieve organizations objectives

Question 2

What is Human Capital?

Answer 2

the knowledge skills and capabilities of individuals that have economic value to an organization

Question 3

What two factors do human resources have to deal with

Answer 3

Competitive challenges and Employee concerns

Question 4

What can HR professionals improve

Answer 4

• streamline employment costs
• forecasting labor trends
• designing new ways to acquire and utilize employees
• measuring effectiveness and helping managers enter new markets

Question 5

what is six sigma

Answer 5

• a set of principles and practices whose core ideas include understanding customers needs doing things right the first time and striving for continuous improvement

Question 6

Reengineering

Answer 6

the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality , service and speed

Question 7

Downsizing

Answer 7

Planned elimination of jobs

Question 8

Outsourcing

Answer 8

Contracting out work that was formerly done by employees

Question 9

Change management

Answer 9

Change management is a systematic way of bringing about and managing both organizational changes and changes on a individual level

• link the change to the business strategy
• show how the change creates quantifiable benefits
• Engage key employees, customers and their suppliers early when making a change
• Make an investment in implementing and sustaining change

Question 10

Reactive Changes

Answer 10

changes that occur after external forces gave already affected performance

Question 11

Proactive Changes

Answer 11

Change initiated to take advantage of targeted opportunities

Question 12

Golablization

Answer 12

The trend to opening up foreign markets to international trade and investment

Question 13

Corporate social responsibilities

Answer 13

the responsibility of the firm to act in the best interest of the people and communities affected by its activities

Question 14

Collaborative software

Answer 14

Software that allows workers to interface and share information with one another electronically

Question 15

Knowledge workers

Answer 15

Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making and problem solving

Question 16

Human Resources Information System

Answer 16

A computerized system that provides current and accurate data for purposes of control and decision making

Question 17

Furloughing

Answer 17

a situation in which an organization asks or requires employees to take time off for wither no pay or reduced pay

Question 18

no lay off policy

Answer 18

where they guarantee employees lay offs will never happen

Question 19

offshoring

Answer 19

the business practice of sending jobs to other countries

Question 20

Nearshoring

Answer 20

The process of moving jobs closer to ones home

Question 21

Employee Leasing

Answer 21

The process of dismissing employees who are then hired by a leasing company and contracting with that company to lease back the employees

Question 22

what factors do we need to Respond to demographic and diversity challenges of work force

Answer 22

Demographic changes, Diversity/ immigration challenge, Age distribution of employees and gender distribution in the workforce

Question 23

Line manager

Answer 23

managers in charge of looking over the work of other employees

Question 24

What are the responsibilities of and HR manager

Answer 24

Advice and counsel
Service
Policy formulation
Employee advocacy

Question 25

Competencies of the HR Manager are what?

Answer 25

Business Mastery
Person Credibility
Change Mastery
HR mastery