Chapter 2

Question 1

Job Performance

Answer 1

the value set of behaviors that contribute, either positively or negatively, to organizational goal accomplishment

Question 2

Task Performance

Answer 2

the behaviors directly involved in transforming organizational resources into the goods or services an organization produces (routine, adaptive, creative)

Question 3

Job Analysis

Answer 3

1. Divide job into major dimensions
2. List 2 key tasks within each dimension
3. Rate the tasks on frequency/importance
4. Use most frequent/important tasks to define task performance