Chapter 2 Flashcards
1
Q
T & C M R N C A S T
A
Maintaining Competence Record keeping Notification Competence Appropriate qualifications Supervision Training
2
Q
Boston Matrix S C Q D
A
Most effective use of capital
Market share - Market Growth
Star - Needs cash to maintain position but generates cash (perfume) 0
Cash Cow - Produces cash but has little need for investment +
Question Mark - Needs cash to grow but generates little -
Dog - Produces and needs little cash 0
3
Q
Customer Matrix
A
Focus on customer need
Customer at heart of strategy
Customer value versus organisation and competitor ability to deliver customer value
4
Q
Lewin
F
U
C
A
Freeze
Unfreeze
Change
5
Q
McKinsey Seven S
A
Super Goals
Hard - Strategy, Structure, Systems
Soft - Skills, Staff, Style
6
Q
Risks of outsourcing S C S F C P T
A
Security Control - Loss of Standards - Risk of poor Flexibility - lack of Capability - Lost Public reaction Time and effort to manage
7
Q
John Cotter - Change U P V V E P C I
A
Urgency Powerful guiding coalition Vision - Create Vision - Communicate Empower others Plan for and create short term wins Consolidate improvements Institutionalise new approaches
