Chapter 2

Question 1

six sigma seeks to install a culture of ________ improvement and quality.

Answer 1

Continuous

Question 2

the cultural element of six sigma lets organizations enact both ____ and ______ improvements taht drastically impact ______ and _______.

Answer 2

small and sweeping
efficiencies and costs

Question 3

DMAIC

Answer 3

Define
Measure
Analyze
Improve
Control

Question 4

with a new product DMADV

Answer 4

Define
Measure
Analyze
Design
Verify

Question 5

the first person to relate quality and sigma level

Answer 5

Shewheart

Question 6

Deming’s PDCA cycle

Answer 6

Plan
Do
Check
Act

Question 7

Creates control of defects inside a business process

Answer 7

Jidoka

Question 8

Principals of Toyota’s system

Answer 8

Defining customer values
Identifying the value stream for consumer needs and desires
Identifying waste in the process
Creation of a continuous process flow
Continually working to reduce the number of steps and time it takes to reach customer satisfaction