Chapter 1 Flashcards
a process for improving and a statistical concept that seeks to define the variation inherent in any process.
Six Sigma
variation in a process leads to opportunities for error; opportunities for error then lead to risks for product defects.
Overarching premise of Six Sigma
leads to poor customer satisfaction whether a process or service.
Product Defects
reducing process costs and increasing customer satisfaction
Six Sigma method through reduced variation and opportunities for error
using measurement and metrics six sigma __________ assumptions made using experience, skills and knowledge.
Validate
to reduce the risks and costs inherent in launching an unproven product or system to a widespread audience
Purpose of beta testing
applying tools such as ____________ _________ and __________ ______ to problems and solutions, teams can visualize and predict outcomes with a high level of accuracy, with less financial risk.
Satirical analysis
process mapping
using six sigma tools and statistics teams can implement changes to control processes for a fraction of the __________ of traditional methods.
Cost
six sigma is a statistical representation for what many experts call a “_______” process.
Perfect
Using six sigma there are ___ defects per million
3.4
__________ ________ is the sequence of all items , events and people require to produce an end result.
Value Stream
purpose for determining a value stream for a process is that you can identify areas of concern, ______ and improvement.
Waste
reducing _________ in the process continuously improves the process
Variation
the concept of waste comes from a methodology known as ________ ________ _______
Lean Process Management
Common Six Sigma Principles (6)
Customer-Focused Improvement
Continuous Process Improvement
Variation
Removing Waste
Equipping People
Controlling the Process
5 barriers of support
Bad Leaders
Leaders who lose interest
Staff that fear change
Employees resistant b/c job loss
Department heads with big egos
Challanges of six sigma
Lack of Support
Lack of Resources of Knowledge
Poor Project Execution
Data Access Issues
Concerns about using in specific industry
