Chapter 2

Question 1

addresses the issue of effective supervision expressed by the number of direct reports to someone w/ line authority

Answer 1

span of control

Question 2

flat
tall

Answer 2

types of span of control

Question 3

employees are grouped in departments by specialty, nursing tasks fall under nursing service, decision making is centralized

Answer 3

functional structure

Question 4

clinical services are organized around pts with specific conditions

Answer 4

service line structure

Question 5

integrates product and functional structures in one overlapping structure
(manager is responsible for both function and product line)

Answer 5

matrix structure

Question 6

unique to healthcare
two lines of authority : organization, medical staff

Answer 6

parallel structure

Question 7

nurses are engaged in self management and control over everything, everyone takes ownership and everyone contributes
decision making spread over larger number of staff

Answer 7

shared governance

Question 8

larger systems/organization

Answer 8

macrosystem

Question 9

broad, general statement of the organization’s reason for existence

Answer 9

mission statement

Question 10

describes the future state of what the organization is to become through the aspirations of its leaders

Answer 10

vision statement

Question 11

small, interdependent groups of people who work together regularly to provide care for specific groups of pts

Answer 11

microsystem

Question 12

attempts to understand the relationship among behavior, organizations, systems

Answer 12

CAS - complex adaptive theory