chapter 2

Question 1

Classical management approaches

Answer 1

-scientific maangement
-administrative principles
-bureaucratic organization

Question 2

Behavioral management approaches

Answer 2

-Follett’s organization
-The Hawthorne studies
-Maslow’s theory of human needs
-McGregor’s theory of human needs
-Argyris’s theory of adult personality

Question 3

Modern management foundations

Answer 3

-Quantitative analysis and tools
-Organization as systems
-Contingency thinking
-Quality management
-Knowledge management and organization learning
-Evidence-based management

Question 4

Guiding principles of scientific management

Answer 4

-rules of motion, standardized work implements, and proper working conditions
-carefully select workers with the right abilities for the job.
-train workers and give them proper incentives
-support by planning their work