chapter 1 Flashcards
Definition of management
-coordinating work activities so that they are completed efficiently & effectively with and through other people.
-attaining the organizational goals in an effective and efficient manner through planning, organizing, leading and controlling the organizational resources.
organizational efficiency
doing things right
organizational effectiveness
doing the right thing
types of resources
-physical resources
-human resources
-intellectual resources
-financial resources
managerial levels
-top level
-middle managers
-first line manager
first line managers
-lowest level of the organization who manage the work of non-managerial employees who are directly involved in the production of goods and services.
-supervisor, line manager, section head
middle managers
between the first-line and top level managers who manage the work of first-line managers, responsible for business units and major departments.
department head, division head.
top managers
at the top hierarchy and are responsible for the entire organization
CEO, president, chairperson
the 4 management functions
PLOT
-planning
-organizing
-leading
-controlling
role
set of expectations for a manager’s behaviour
management roles
specific categories of managerial behavior.
interpersonal roles
involves people and other duties that are ceremonial & symbolic in nature
informational roles
involve receiving, collecting and disseminating information
decision roles
revolve around making choices
types of management skills
-technical skills
-human skills
-conceptual skills
-communication skills
-effective skills
-interpersonal skills
