Chapter 2

Question 1

What is a working mission statement?

Answer 1

A concise statement that helps focus employees on the company’s ultimate objective and map out the road to success

Question 2

How long should a working mission statement be?

Answer 2

One sentence

Question 3

What question does the working mission statement aim to answer for employees in a business?

Answer 3

What do you do?

Question 4

What is an element needed when building a working mission statement?

Answer 4

The core ideas that sum up your job activities

Question 5

What’s an operating charter?

Answer 5

A document that defines interactions and authority across and between groups in an organization or department

Question 6

The combined working mission and operating charter fulfills what purposes?

Answer 6

1) Define expectations for business goals
2) focus everyone’s time, energy, and resources on single-mindedly improving the business
3) set parameters and define authority for individuals

Question 7

Edward Deming wrote that 94% of problems in most corporations are due to inadequate ____.

Answer 7

Systems

Question 8

What 3 things are included in an operating charter?

Answer 8

1) Primary objectives
2) quantifiable measures of success
3) scope of work

Question 9

How is an operating charter different from a business plan?

Answer 9

More of a picture of what you want to accomplish. A business plan is more detailed.