Chapter 2 Flashcards
—– is the exchange of information with others
Communication
Verbal Communication
Spoken or written words
—– communication without the use of words.
Non-verbal
—- is another form of non-verbal communication.
Body language
Example of body language communication
- Movement
- Facial expression
- Posture
—– or —- can help with communication.
Picture card/ gestures
—- sends messages just as words do.
Body language
Information should only be shared with —-
Care team
What kind of questions should the NA ask the residents.
Open-ended questions that requires more than yes or no.
Guideline in having a proper communication with a resident.
- Greet the residents by their preferred name
- Tell them who you are
- Listen and responds
- Praise and smile often
- Inform the residents when leaving.
—— report is based on signs such as what you can see, smell hear and touch.
Objective information
—— is something that cannot be observed.
Subjective information
Objective information is called
Sign
Subjective information is also called
Symptoms
Incontinence
The inability to control a bladder or bowel
What to do when giving an oral report
Wait for the nurse to complete his or her task before approaching them.
Documentation should occur after the report is given and not before.
True
What is a root
It is a part of word that contain necessary meaning.
What do you understand by Suffix
A word part that is added to the end of a root to form a new word.
Prefix and suffix are called
Affixes
What do you understand by dermatitis
An inflammation of the skin
Neuropathy
A disease of the nervous system
NA should use simple-non medical term when speaking with residents and family.
True
The PRN abbreviation stand for
As necessary
Ways to have an effective telephone communication
- Identify the facility name, your name and position
- Place the call on hold if the caller wants to talk to their family member
- Have a note pad close to you incase the caller wants to live a message.
- Thank the caller for calling
Where can the call light be found
In a resident room/bathroom and at the nurse station
What is the primary reason for a call light
For the resident to call for help
Discuss the blockage of effective communication
- Lack of understanding
- Using medical words with the resident/ slang
- Using cliches
- Responding why
- Giving advice
- Asking only yes or no questions
- Different language
- Using non verbal communication
Defense Mechanism
Unconscious behavior used to release tension or stress
The common defense mechanism
- Denial: Rejection of the thoughts or feelings
- Projection: Seeing the feelings of others as one’s own
- Displacement: Transfering a negative feelings to a safer situation
- Rationalization: Making excuses to justify a situation
- Repression: Blocking a painful thoughts from the mind
- Regression: Going back to your own childish behavior
—- is a belief system practiced by group of people
Culture
What is an impairment
The loss of function or ability
How does people who have hearing impairment communicate?
- Hearing aid
- Reading lips
- Sign of language
How to clean a resident hearing aid
Make use of wipes and a soft cloth
How to approach a resident with hearing impairment
Get their attention first before speaking.
Resident with hearing impairment who are tired or sick may hear less?
True
Some resident with hearing impairment may have speech issues ?
True
Is hearing decline part of aging
Yes
Vision impairment can be a result of
- Injury
- Illness
- Or aging
How to approach resident who are vision impaired in their room?
Knock and identify yourself
What is the imaginary clock use for
To explain the position of an object to a resident who is vision impaired.
Mental Health
This are people who behave normally.
Mental health disorder
This are people who cannot behave normally.
Signs and Symptoms of Mental Health Disorder
- Confusion
- Un-organized
- Agitation