Chapter 19 Troubleshooting Flashcards
You are a A+ technician in a prestigious company, a customer brings in her CPU and told your she keep hearing a truck-like sound coming from the back when it’s powered on. What would be the correct response to the customer
1) buy a new CPU. 3) can you show me the problem?
2) don’t worry about it, it happens. 4) just throw it away. It’s over
Choice 3
You have a Windows 7 desktop PC for many years. One day you notice that the internal FDD is not being recognize by the computer. You strip the system down to make sure that the FDD socket chip is pressed down. This process is known as what? Pg 938
Reseating
A technician was troubleshooting a new software that was not functioning properly. He decided to make a note of his process when approaching the problem. This can be classified as? Pg 940
Documentation
A customer calls technical support and states that she have a blue screen on her computer that she cannot get rid of. Immediately the technician know she has the BSOD, but what could be the cause of this problem ? Pg 942
Misconfigured driver / hardware
You are a A+ certified student. Your friend Called you over and told you that his computer has the BSOD. You suspect that the drivers was the problem. How would you troubleshoot the drivers when you have no access to the full GUI? 942
Boot windows in SAFE MODE
You have a USB flash drive that does not show your files on your computer. You try the same flash drive in another computer and notice it’s the same problem. You decide to check the flash drive files attributes and notice that it was set on hidden. This process of getting to the cause is known as what? Pg 931
Troubleshooting
