Chapter 19: Diversity Flashcards
Diversity and Inclusion is a
Business Imperative/Survey
In class, we talked about Wally Triplett as the first black football player at Penn State. In the list below select the answer that best captures what we talked about in class?
Wally’s 1948 team, facing a situation in that year’s Cotton Bowl against MSU, is credited as originating the Penn State Cheer “We Are” - “Penn State”
Why Boys Fail (Richard Whitmire):
Introductory diversity case focusing on a societal issue around gender. The trend is toward more women earning higher degrees than men.
Why Boys Fail (Implications)
Need for talent at all levels
Need for higher skills, all individuals
Socialization issue in college (60/40 window)
Specialized skills (engineering, infotech)
Women encouraged to move here or more men ready for college?
More societal crime, drugs/alcohol issues
Diversity and Fortune 500 Women
Decrease in the number of female workers as you move into higher senior leadership roles. Men outrank women in the corporate talent pipeline.
30 percent club theme
Shining a light on structural deficiencies (developing men and women)
Women and Senior Leadership (Implications)
Org Structure/Design Workforce Planning (to include structural change) Flexible Work Arrangement Leadership Succession Planning Mentors/Coaches/Sponsor Child/Family Care Responsibility Home Responsibility Society's attitudes Women & Men Business Goals
Connection between why boys fail and women in senior leadership?
Think about
Triad #1 (Personal) to Understand Diversity
Social
Emotional
Personal
Social in Triad #1
Something people care about and disagree about what to do
Emotional in Triad #1
Have to be able to handle it
Personal in Triad #1
A filter each person brings to the game based on their experiences.
Triad #2 (Corporate) to Understand Diversity: Depends on where your business appears
Organizational
National
Global
Two Focal Points for Diversity
Traditional
Contemporary
Traditional U.S Diversity includes/talks about
Race and Gender
Diversity Characteristics Expanded Traditional Focus
Color, Gender, National Origin, Disability Status, Race, Ethnicity, Sexual Orientation, Age, Religion
Contemporary Diversity Dimensions (beg to end)
Innermost
Internal
External
Organizational
Innermost Dimension of Contemporary Diversity Includes
Personality
Internal Dimension of Contemporary Diversity Includes
Gender, Race, Ethnicity, Ability, Age
External Dimension of Contemporary Diversity Includes
Educational Background, Personal Habits, Recreational habits, Parental status, work experience, marital status, appearance, religion, income, geographic
Organizational Dimension of Contemporary Diversity Includes
Location, Function, Division/Dept./Group, Mgmt Status, Union Affiliation, Exempt/Nonexempt, Field, Seniority
Diversity Definition
Creating an environment where we recruit, develop and leverage business goals profitably
U.S Race Relations (Era #1)
Mid 1500s to 1861
Approximately 300 years of slavery
Eli Whitney and the Cotton Gin
Eli Whitney and the Cotton Gin Benefits/Side Effects - “King Cotton”
Benefits: automates cotton picking (removal of seeds), productivity increases
Side Effects: Slavery increases (slave population increases)
U.S Race Relations (Era #2)
1861-1964 Approximately 100 years Painful/Slow Change Civil War: Emancipation Proclamation Amendments: 13th (freed slaves), 14th (citizenship), and 15th (voting)
Emancipation Proclamation
All slaves in the confederate states were free and they had to help the union win the war
U.S Race Relations (Era #3)
1964-today
50 years to 100 years
Civil Rights and Diversity & Inclusion
Plessy v Ferguson (1896)
Made segregation legal
Brown v Board of Education (1954)
Made segregation illegal, 14th amendment was unconstitutional, minority groups were being deprived of equal education
In what era did the supreme court cases occur?
Era #2
Separation to Civil Rights
Rosa Parks in 1955
Rides the bus
Civil Rights Movement is born (1913 - 2005)
MLK Jr.
Civil Rights Movement
Addressing discrimination and providing equal opportunity
Falls on businesses first
Federal Laws Prohibiting Job Discrimination (EEOC)
Title VII of the Civil Rights Acts of 1964
Equal Pay Act of 1963
Age Discrimination In Employment Act 1967
Title I American With Disabilities Act 1990
Section 510 Rehabilitation Act 1973
Civil Rights Act of 1991
What does EEOC stand for
Equal Employment Opportunity Commission
Discrimination
Overt/Subtle denial of opportunity
Discrimination Case
Abercrombie and Fitch: they discriminated because they only went after “cool” kids (under CEO Michael Jeffries) - New CEO: Fran Horwitz
Diversity Progression
Affirmative Action
Diversity Training
Managing Diversity
Affirmative Action
Taking positive steps to hire and promote people from groups previously discriminated against
Top three ways for affirmative action
Government Contracting
Employment
Education
Two Affirmative Action Approaches
Soft Approach (Now) Hard Approach (Then)
What does the Soft Approach under Affirmative Action entail
Passive nondiscrimination
Pure affirmative action (expand pool of candidates based on merit)
What does the Hard Approach under Affirmative Action entail
Affirmative action with preference hires
Hard quota
Two Disparates under EEOC
Disparate Treatment (individuals) Disparate Impact (groups)
Diversity Training
A training approach
Effective communication and culture
Less effective - attitude and bias
Attitude v Behavior
Attitude: watched behavior
Behavior: can insist on
Managing Diversity
Holistic approach creating a corporate environment allowing all people to reach their full potential
Addresses both traditional and contemporary issues
Business leverage is the key to success
Senior executive engagement is key
FOCUS ON THE BUSINESS CASE
Example for Managing Diversity
J&J
Population Maps
You draw workers from surrounding locations with facilities.
Population Trend
People tend to live where their ancestors (family) did
Migration was much more difficult in the past (so found jobs around family or would leave family for jobs)
Two Black Americas (Achievement and Work to Do)
High Achievement across all sectors and inner-city struggles, falling behind
Hispanic v Latino
Hispanic: Spanish speaking countries that were once dominated by Spain
Latino: Latin America
What did the American Indian and Alaska Native Population map show
Indian Reserves had the highest numbers of these populations
Where is the majority of the white population located according to the population map
Northeast and north-central/west
Silicon Valley Technologically Adept Diversity Challenge
High numbers of Asians and White males. Few women and other minority groups (proves that workforce comes from the population in that area)
Inclusion
Proactively working to ensure all employees cultures are valued so everyone can contribute to their full potential (keep doors open)
Diversity and Inclusion is a
cross-cultural competence
Business Components (Big 6) to Diversity: Prof. J’s Framework
Employees (Find/Keep Talent) Customers (Sales and Innovation) Financial Performance (Minority Spending) Suppliers (Partnerships and Regulation) Risk (Reputation and Liability) Leadership (Driven by Top MGMT)
Three sections under the diversity component “employees”
Recruitment
Development
Retention
Business Impact EMPLOYEES
Recruit/Retain
Employee Resource Groups (ERG’s) - (Colgate and Women Globally)
Professional Development (CISCO - CEO Recognition of ERG leaders, Well’s Fargo Stretch Assignment lead ERG)
Communicating to Employees
Cultural Assimilation (J&J Middle Eastern ERG and acquisition)
Leverage (Community Outreach)
Why are ERG’s/BRG’s a thing
To have any group who has been underrepresented to get support
Employee example (the talent case)
Dell Diversity and Affinity Groups (military veterans etc.)
Give support in navigating the organization
Terms that Apply to You for Employees
Mentoring, coaching, sponsoring
Three sections under the diversity component “customers”
Responsibility
Sales
New Product Development
Customer example (the business case)
Mattel and Barbie (White, Blond and Blue Eyed) Frito Lay (Guac Chips)
Diversity and Innovation Examples
CISCO: I-Zone ERG’s input redesigned platform for innovation
Ford: Ride & Drive - ERG’s to understand product design (Ex. race and disability)
Macy’s: ERG and Hispanic gift card program increased sales
Prudential: GLBT Multicultural Marketing Committee impact the entire program
Mattel: Doll line to African American Girls
Three sections under the diversity component “financials” - operations case
Buying Power
Financial Performance
Global Markets
Snapshot: Does Diversity Pay
Columbia: Increase in diversity, average $42 million value increase
Credit Suisse: Diversity resulted in higher returns and better than average firm growth
Decision making: Homogenous v Heterogenous Groups
Financial Example: The Business Case
Buying power has increased from 2017 - 2021
Three sections under the diversity component “risk and reward” - operations case (comes with negatives and positives)
Lawsuits
Public Image
Morale
Financial Example
J&J Diversity recognition
Three sections under the diversity component “suppliers” - operations case
Sourcing
Government Regulation
The Two Enterprises under Supplier Diversity
Minority Business Enterprise (MBE)
Women Business Enterprise (WBE)
Three sections under the diversity component “senior leadership”- business/operations/talent case
Vision
Resources
Accountability
