Chapter 19

Question 1

What type of test below is the best test to run on your memory?

Answer 1

Test the memory modules in a memory module tester

Question 2

What does the author suggest for a Windows XP computer that shows error messages during startup or doesn’t start up correctly?
Restart the system, enter the startup menu and enable boot logging to create a file named ___________ .txt that may be of help in troubleshooting the problem.

Answer 2

Ntbtlog.txt

Question 3

What does the author suggest for a Windows XP computer that shows error messages during startup or doesn’t start up correctly?
Restart the system, enter the startup menu and enable boot logging to create a file named ___________ .txt that may be of help in troubleshooting the problem.

Answer 3

The stop error code on the BSOD

The memory dump file

Question 4

Name examples of active maintenance ( choose all that apply )

Answer 4

periodic cleaning of the system and components

other software related procedures

performing backups

antivirus and antispyware scans

Question 5

The first part of the boot process is independent of the operating system and is NOT the same for different brands of PCs.
Operating system, the same

Answer 5

False

Question 6

Which of the following would be a valid reason why the last two bytes in the MBR are not 55AA (hexadecimal)?

Answer 6

The MBR is corrupted

Question 7

Errors detected by the POST that keep a computer from booting the OS are often called __________ errors.

Answer 7

fatal

Question 8

What test within the startup BIOS program is part of a cold start but not part of warm start?

Answer 8

RAM memory test

Question 9

If you move a PCI or PCIe card to another slot in the computer, you may have to reinstall the drivers for that card

Answer 9

True

Question 10

Failed computer components are usually sent to the manufacturer and repaired.

Answer 10

False

Question 11

_________________ .exe is the file that is used by Windows Vista/7 to restart the computer after it has been in hibernation

Answer 11

winresume

Question 12

What event must occur before the Startup BIOS Onscreen Messages can appear on a monitor?

Answer 12

The video adapter and display have been initialized

Question 13

Name examples of passive preventive maintenance. (choose all that apply)

Answer 13

Keeping the temperature from going too high in a computer room

Preventing excessive vibration around computer equipment

Keeping the environment clean around computers

Power protection devices

Question 14

What information can a logic probe provide about a dead computer that a DMM cannot provide?

Answer 14

Information about the clock signal

Question 15

The author does not recommend working inside a PC that is plugged into the AC outlet.

Answer 15

True

Question 16

A good way to clean circuit board contacts is to use a pencil eraser

Answer 16

False

Question 17

Why would you advise me to wear an ESD wrist strap when spraying an aerosol can of compressed air inside a computer case?

Answer 17

To eliminate ESD generated as air leaves the plastic nozzle of the metal can

Question 18

What voltage does the author suggest is the lowest voltage that may be dangerous to you and should be measured with only one hand

Answer 18

50 volts

Question 19

When using the bootstrap approach to troubleshooting, it is not a good idea to reinstall more than one component at a time after determining that the system works with a minimum configuration.

Answer 19

True

Question 20

Startup BIOS POST codes are sent to I/O port address__________ H ( put in number)

Answer 20

80h