Chapter 18: Managing product delivery

Question 1

What is the purpose of the Managing product delivery process?

Answer 1

The purpose is to control the link between the project manager and the team manager(s), by agreeing the requirements for acceptance, execution and delivery.

Question 2

What are the objectives of the Managing product delivery process?

Answer 2

The objective of managing product delivery process is to ensure that:

• Work on products allocated to the team is authorised and agreed
• Team managers, team members and suppliers are clear as to what is to be produced and what
  is the expected effort, cost or timescales
• The planned products are delivered to expectations and within tolerance
• Accurate progress information is provided to the project manager at an agreed frequency to
  ensure that expectations are managed.

Question 3

What are the 3 activities within the Managing product delivery process?

Answer 3

1. Accept a work package
2. Execute a work package
3. Deliver a work package

Question 4

What do the Team Manager and the Project Manager do in the Accept a work package activity?

Answer 4

They find an agreement as to what is to be delivered.
Including: reporting requirements, constraints, procedures that need to be applied etc.

Question 5

The Team Manager is responsible for creating a Team plan. Who approves?

Answer 5

The Project Manager and the Senior Supplier.

Question 6

TRUE or FALSE:

It is recommended (if not even enforced) to develop a Team Plan at the same time as the Stage Plan.

Answer 6

TRUE

This enable the plans to be aligned.

Question 7

TRUE or FALSE:

When the work package tolerances are to be exceeded, the Team Manager should escalate the issue to the Senior Supplier.

Answer 7

FALSE

The Team Manager should escalate the issue to the Project Manager.

Question 8

What should the Team Manager do when they are ready to deliver a work package?

Answer 8

• verify the quality register to confirm that the quality activities are complete
• review approval records to verify that all the products to be delivered are approved
• update the team plan to show that the work package is complete
• check the work package and follow the procedure to deliver the completed products
• notify the project manager that the work package is complete

Question 9

What is an approval record?

Answer 9

A former confirmation that the product is complete.