Chapter 17 Flashcards
1
Q
Is a confirmed booking reservation of the gues
A
Tour voucher
2
Q
Is one of important guidelines for check in and check out
A
Rooming list
3
Q
It starts with the visitor’s arrival and ends with their department
A
Tour proper
4
Q
It refers to the greetings of the guest at the gateway
A
Reception
5
Q
It pertains to local condition
A
External situations
6
Q
Complaints of clients such as street snatching
A
Client related
7
Q
Is about the activities or the setting of the tour
A
Context
8
Q
Provide the tour complementary and reliable fact
A
Message
