Chapter 10

Question 1

What are the types of body language?

Answer 1

Posture
Body movement
Eye contact
Voice
Pitch
Resonance
Volume

Question 2

It shows much about a person’s self-esteem, health and level of interest in his surroundings

Answer 2

Posture

Question 3

Gestures such as movement of the body, face and hand

Answer 3

Body movement

Question 4

One of the most important speaking techniques

Answer 4

Eye contact

Question 5

Mirror of the soul (Galen)

Answer 5

Voice

Question 6

A speaker’s most important assets

Answer 6

Voice

Question 7

The high or quality of the voice

Answer 7

Pitch

Question 8

Resounding quality of the voice

Answer 8

Resonance

Question 9

Result of vocal tension

Answer 9

Nasality

Question 10

It occurs when not enough air passes through the nose

Answer 10

Denasality

Question 11

The process of producing clear and distinct sound

Answer 11

Articulation

Question 12

It is the manner by which a speaker utters the vowel

Answer 12

Articulation

Question 13

Use of basic words appropriately

Answer 13

Vocabulary

Question 14

Sounds of a person gives to word

Answer 14

Pronunciation

Question 15

Vary from one language to another

Answer 15

Rate of speaking

Question 16

What are the four elements of tour guiding and escorting?

Answer 16

Communication skills
Rapport with clients
Mastery of information and skills
Knowledge of foreign custom and tradition

Question 17

This refers to the mastery of a language

Answer 17

Communication skills

Question 18

This element aims to arouse the interest of a client

Answer 18

Rapport with clients

Question 19

Stock knowledge acquired by the tour guide through research, interactions with other

Answer 19

Mastery of information and skills

Question 20

A familiarity of the local language and current events

Answer 20

Knowledge of foreign custom and tradition