Chapter 16

Question 1

Staffing Policy

Answer 1

concerned with the selection of employees for particular jobs.
- selecting qualified individuals
- tool for developing desired corporate culture

Question 2

Types of Staffing Policies

Answer 2

• ethnocentric
• polycentric approach
• geocentric

Question 3

Ethnocentric

Answer 3

all key management positions are filled by parent-country nationals

Question 4

Polycentric

Answer 4

requires host country nationals to be recruited to manage subsidiaries, while parent-country nationals occupy key positions at corporate headquarters.

Question 5

Geocentric

Answer 5

seeks the best people for key jobs throughout the organization, regardless of nationality.

Question 6

Expatriate Failure

Answer 6

represents a failure of the firm’s selection policies to identify individuals who will not thrive abroad, premature return of an expatriate manager to the home country

Question 7

4 dimensions that predict success in a foreign posting (expatriate selection)

Answer 7

1. Self-orientation
2. Others-orientation
3. Perceptual ability
4. Cultural toughness

Question 8

Self-orientation

Answer 8

these strengthen the expatriate’s self-esteem, self-confidence, and mental well-being.

Question 9

Others-orientation

Answer 9

enhance the expatriate’s ability to interact effectively with host country nationals.

Question 10

Perceptual ability

Answer 10

ability to understand why people of other countries behave the way they do - that is, the ability to empathize.

Question 11

Cultural toughness

Answer 11

refers to the relationship between the country of assignment and how well an expatriate adjusts to a particular posting.

Question 12

Global Mindset

Answer 12

some researchers suggest a global mindset - characterized by cognitive complexity and a cosmopolitan outlook - is fundamental attribute of a global manager.

Question 13

Training for Expatriate Managers

Answer 13

• Cultural Training
• Language Training
• Practical Training

Question 14

Repatriation of Expatriates

Answer 14

a largely overlooked but important issue is to prepare the expatriates for reentry into their home, should be the final step.

Question 15

Reasons for Building a Diverse Workforce

Answer 15

1. diverse talents bring insights into needs of diverse customer base.
2. Enterprise with homogenous employee is underutilizing the talent to be found among minorities. Human K is not as strong as it could be, performance will suffer.
3. when customer set is diverse, they appreciate interacting with an enterprise whose employees look like them, and have a better understanding of their needs.
4. diverse workforce may improve brand image
5. diversity increase employee satisfaction.