Chapter 15 - Therapeutic Communication Flashcards
Active Listening
Listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient.
Clarification
Asking the speaker to help you understand.
Closed-Ended Questions
A form of interview question that limits a patient’s response to simple, brief words or phrases (e.g. “yes or no” “sharp or dull”).
Communication
The use of words, writing, or other commonly understood symbols by a sender to send a message to a receiver, who then provides feedback that indicates the receiver’s interpretation of the message.
Confrontation
Focusing on a particular point made during the interview.
Cultural Beliefs
Values and perspectives common to a facia, religious, or social group of people.
Cultural Imposition
The tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture.
Customs
A practice or set of practices followed by a group of people.
discrimination
Treatment or consideration based on class or category rather than individual merit.
Direct (Closed-Ended) Questions
Questions that can be answered with short responses such as “yes” or “no”.
Empathy
Identification with and understanding of another’s situation, feelings, and motives.
Ethnocentrism
Viewing your life as the most desirable, acceptable, or best, and acting in a manner conveying superiority to anthers cultures’s way of life.
Explanation
Sharing objective information related to the message.
Facilitation
Encouraging the patient to provide more information.
Interpretation
Stating the conclusions you have drawn form the information.
Intimate Space
The area within 1.5 feet of a person.
Labeling
The application of a derogatory term to a patient on the basis of an event, habit, or personality trait that may not be accurate about the underlying condition.
Nonverbal Cues
Expressions, motions, gestures, and body language that may be used to communicate other than with words.
Open-Ended Questions
A form of interview question that allows patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important.
Personal Space
The area around individuals that they perceive as an extension of themselves. 1.5 - 4 feet.
Reflection
Echoing the patient’s message using your own words.
Social Distance
The acceptable distance between stingers used for impersonal business transactions. 4 to 12 feet.
Stereotyping
The attribution of some trait of characteristic to one person on the basis of the interviewer’s preconceived notions about a general class of people of similar characteristics.
Summarization
Briefly reviewing the interview and your conclusions.
