Chapter 15 - Therapeutic Communication

Question 1

Active Listening

Answer 1

Listening to the words that the patient is saying as well as paying attention to the significance of those words to the patient.

Question 2

Clarification

Answer 2

Asking the speaker to help you understand.

Question 3

Closed-Ended Questions

Answer 3

A form of interview question that limits a patient’s response to simple, brief words or phrases (e.g. “yes or no” “sharp or dull”).

Question 4

Communication

Answer 4

The use of words, writing, or other commonly understood symbols by a sender to send a message to a receiver, who then provides feedback that indicates the receiver’s interpretation of the message.

Question 5

Confrontation

Answer 5

Focusing on a particular point made during the interview.

Question 6

Cultural Beliefs

Answer 6

Values and perspectives common to a facia, religious, or social group of people.

Question 7

Cultural Imposition

Answer 7

The tendency to impose your beliefs, values, and patterns of behavior on an individual from another culture.

Question 8

Customs

Answer 8

A practice or set of practices followed by a group of people.

Question 9

discrimination

Answer 9

Treatment or consideration based on class or category rather than individual merit.

Question 10

Direct (Closed-Ended) Questions

Answer 10

Questions that can be answered with short responses such as “yes” or “no”.

Question 11

Empathy

Answer 11

Identification with and understanding of another’s situation, feelings, and motives.

Question 12

Ethnocentrism

Answer 12

Viewing your life as the most desirable, acceptable, or best, and acting in a manner conveying superiority to anthers cultures’s way of life.

Question 13

Explanation

Answer 13

Sharing objective information related to the message.

Question 14

Facilitation

Answer 14

Encouraging the patient to provide more information.

Question 15

Interpretation

Answer 15

Stating the conclusions you have drawn form the information.

Question 16

Intimate Space

Answer 16

The area within 1.5 feet of a person.

Question 17

Labeling

Answer 17

The application of a derogatory term to a patient on the basis of an event, habit, or personality trait that may not be accurate about the underlying condition.

Question 18

Nonverbal Cues

Answer 18

Expressions, motions, gestures, and body language that may be used to communicate other than with words.

Question 19

Open-Ended Questions

Answer 19

A form of interview question that allows patients to respond in narrative form so that they may feel free to answer in their own way and provide details and information that they believe to be important.

Question 20

Personal Space

Answer 20

The area around individuals that they perceive as an extension of themselves. 1.5 - 4 feet.

Question 21

Reflection

Answer 21

Echoing the patient’s message using your own words.

Question 22

Social Distance

Answer 22

The acceptable distance between stingers used for impersonal business transactions. 4 to 12 feet.

Question 23

Stereotyping

Answer 23

The attribution of some trait of characteristic to one person on the basis of the interviewer’s preconceived notions about a general class of people of similar characteristics.

Question 24

Summarization

Answer 24

Briefly reviewing the interview and your conclusions.

Question 25

Sympathy

Answer 25

Sharing the patient’s feelings or emotional state in relation to an illness.