Chapter 15 Quiz Question Flashcards

1
Q

Quality control inspectors often randomly select items from an assembly line for inspection. For example, they may take the twelfth, seventeenth, forty-fourth, and sixtieth items. Assuming that the items are evenly spaced, what reinforcement schedule are they using?

A

Variable-ratio

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2
Q

Which of the following is an example of a positive reinforcer?

A

A promotion

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3
Q

Firefighters work 24 hour shifts eight times a month. This is a form of which type of alternative work arrangement?

A

Compressed work schedule

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4
Q

Robyn sells real estate for a large franchised organization. She likes the fact that she is allowed to set her own work goals, make decisions, and solve problems having to do with the houses that her customers are buying and selling. The real estate company for which Robyn works uses ____ to enhance employee motivation.

A

Empowerment

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5
Q

Cliff works for the New York Department of Transportation. He perceives that his union’s contract is so strong he can’t be fired and the only way he will get promoted is if the person above him dies or retires. He has

A

low effort-to-performance expectancy and low performance-to-outcome expectancy

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6
Q

Solitary confinement is difficult for people because they have a need for

A

Affiliations

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7
Q

Which of the following describes how managers should use the expectancy model?

A

They should be aware that employees would be motivated to change something if they do not experience high expectancy levels.

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8
Q

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

A

The employee perceives his or her ability as low.

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9
Q

When the group exceeds a predetermined level of performance, which of the following incentive pay systems provides group bonuses?

A

Gain sharing

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10
Q

If you want to maintain an employee’s behavior at a high level with minimum fluctuations in behavior, which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace.)

A

Variable ratio

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