chapter 15 - human resource management Flashcards
what is HR management?
staffing and managing human resources involves all the methods of matching tasks to be performed with the people available to work
explain the steps of HR development
- placement
- orientation
- training
- performance evaluation
- personal development
what are the 2 rewards of human resources?
compensation and promotion
what is involved in the maintenance of human resources?
- health and safety
- dismissal
- labour relations
- discipline
- grievances
matching question
- job analysis, human resource planning, recruitment and selection.
- placement, orientation, training, performance evaluation, personnel development.
- compensation and promotion.
- health and safety, discipline, dismissal, grievances, labour relations.
- (wages/salary, work hours and schedules, employment security, employee services and benefits).
- acquisitionof HR
- development of HR
- rewards of HR
- maintenance of HR
- establishing and enforcing fair labour practices
what is integrating staffing
an orderly plan for moving people into, through and eventually out of the organization
every person in an organization has basic rights to:
- to be treated as an individual and respected as a person
- to have a voice in matters thataffect them
- to have their contributions recognized
- to develop and make use of their capabilities
- to be treated with fairness and justice by supervisor
what are the steps in the employment process
- recruitment
- selection
- orientation
- training
- performance evaluation
explain recruitment
- identifying prospective workers
internal sources: promotion, lateral move, tansfers, rehiring previous employees
indirect internal source: referral by current employees
external sources: job posting, employment agencies, schools, unions
explain job selection
hiring process
selecting the post capable person
- the cost of hiring, training and discharging or transferring a worker is too great to allow many mistakes
- requires a carefully designed application and interview
what is the purpose of an interview?
get info
give info
make a friend
explain orientation
introduces new employees to the job and the organization
- review policies, procedures, benefits, services
- discuss the job, expectations
- tour the facility and meet coworkers
- complete paperwork
- opportunity for questions
what are the benefits of good training programs?
- reduced staff turnover and absenteeism
- fewer accidents
- lower production costs
- increased morale and job satisfaction
- greater efficiency
adult training vs group training
adults learn from immediate application or to solve a present problem
group training - saves time and provides the stimulus that comes from a group setting
why is performance evaluation necessary?
- it provides an opportunity for recognition and feedback
- determines job competence, review progress, determine future training needs or opportunities
