Chapter 15 - Global marketplace Flashcards

1
Q

What is a global firm?

A

Operates in more than one country

Gains research and development, production, marketing, and financial advantages that are not available to purely domestic competitors

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2
Q

What are 3 problems faced by international firms?

A
  1. Highly unstable governments and currencies
  2. Restrictive government policies and regulations
  3. High trade barriers and corruption
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3
Q

What are the 6 steps in international marketing?

A
  1. Looking at the global marketing environment
  2. Deciding whether to go global
  3. Deciding which markets to enter
  4. Deciding how to enter the market
  5. Deciding on the global marketing program
  6. Deciding on the global marketing organization
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4
Q

What are the two types of global marketing?

A

Standardized global marketing:
- Using the same marketing strategy and mix in all of the company’s international markets

Adapted global marketing:
- Adjusting the marketing strategy and mix elements to each international target market
– Creates more costs
– Produces a larger market share and return

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5
Q

What are the 5 global product and promotion strategies?

A
  1. Straight extension
  2. Product adaptation
  3. Communication adaptation
  4. Dual adaptation
  5. Product invention
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6
Q

What are some problems with pricing in global marketing?

A

Problems in setting prices include:
- Charge a uniform price all around the world  Too high in poor countries and too low in rich countries.
- Charge what consumers in each country could pay  ignores differences in the actual costs.
- Use a standard markup of its costs everywhere  not effective in countries where costs are high.

International prices tend to be higher than domestic prices because of price escalation.
- Cost of transportation, tariffs & importer, wholesaler, and retailer margins

The Internet forces companies toward more standardized international pricing

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7
Q

What are the 4 steps in choosing distribution in global marketing?

A
  1. International seller
  2. Channels between nations
  3. Channels within nations
  4. Final user or buyer

Whole-channel view
Channels between nations
Channels within nations

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8
Q

What are some social criticisms of marketing on consumers?

A

High Prices:
- High costs of distribution
- High advertising and promotion costs
- Excessive markups

Deceptive Practices:
- Pricing
- Promotion
- Packaging

High-Pressure Selling

Shoddy or unsafe products

Planned obsolescence

Poor service to disadvantaged consumers

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9
Q

What are some social criticisms of marketing on society?

A

False wants and too much materialism
Too few social goods
Cultural pollution

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10
Q

What are some social criticisms of marketing on businesses?

A

Acquisitions of competitors
Marketing practices which create barriers to entry
Unfair competitive marketing practices

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11
Q

What is consumerism?

A

To be well informed
To be protected against questionable products and marketing practices
To influence products and marketing practices to improve “quality of life”
To consume in a way to preserve the world for future generations of consumers

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12
Q

What is environmentalism?

A

Protects and improves people’s current and future living environment

Concerned with:
- Damage to the ecosystem
- Loss of recreational areas
- Increase in health problems

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13
Q

What is environmental sustainability?

A

Generating profits while helping protect the environment

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14
Q

What are 5 sustainable marketing practices and explain them?

A
  1. Consumer-oriented marketing:
    Viewing and organizing a company’s marketing activities from the consumer’s point of view
  2. Customer value marketing:
    Putting most of a company’s resources into customer value-building marketing investments
  3. Innovative marketing:
    Seeking real product and marketing improvements
  4. Sense-of-mission marketing:
    Defining a company’s mission in broad social terms
  5. Societal marketing:
    Making marketing decisions by considering
    - Consumers’ wants
    - Company’s requirements
    - Consumers’ long-run interests
    - Society’s long-run interests
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15
Q

What are the 4 societal classification of products?

A
  1. Salutary products (LT. high, ST. low)
  2. Desirable products (LT. high. ST. high)
  3. Deficient products (LT. low, ST. low)
  4. Pleasing products (LT. low, ST. high)
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16
Q

What are marketing ethics?

A

Principles are needed to guide companies and marketing managers on issues of ethics and social responsibility:
- The free market and the legal system should decide such issues.
- Responsibility is in the hands of individual companies and managers.

Addressing ethics helps build strong customer relationships based on honesty and trust.

17
Q

What is a sustainable company?

A

Sustainable companies create value for customers through socially, environmentally, and ethically responsible actions.

Sustainable marketing provides the context in which companies can build profitable customer relationships.