Chapter 15

Question 1

Consumers united to demand fair treatment from businesses

Answer 1

Consumer movement

Question 2

When consumers are given false information in an effort to make a sale

Answer 2

Fraud

Question 3

A promise by the manufacturer dealer usually written in writing that a product is of a certain quality

Answer 3

Guarantee

Question 4

They guarantee made orally or in writing and promises a specific quality of performance

Answer 4

Express warranty

Question 5

A guarantee that is imposed by law and is understood to apply even though it has not been stated

Answer 5

Implied warranty

Question 6

Involves the use of a third-party who tries to resolve the complaint between the consumer in the business

Answer 6

Mediation

Question 7

Results in the decision that is legally

Answer 7

Arbitration

Question 8

A legal action by one party on behalf of a group of people who all have the same grievance

Answer 8

Class action suit

Question 9

The opposite of spending time and effort is buying too quickly

Answer 9

Impulse buying