Chapter 15

Question 1

what are the primary perspectives for interpreting nv communication at work?

Answer 1

functionalist and critical

Question 2

what is emotion work?

Answer 2

the manifestations of false impressions that are shown through physical behaviors such as posture and gestures

Question 3

impression management is defined as ________

Answer 3

comnscious effects used to control individuals’ impressions.

Question 4

One theoretical perspective taht is designed to specifically examine nv behaviors in the supervisor subordinate relationship is known as ______.

Answer 4

Leader - Member exchange theory

Question 5

what are three types of peer relationships at work?

Answer 5

information

collegial

special peers

Question 6

in the employee-customer relationship, the average customer can pick up ____ nv cues in a 60 second sales pitch?

Answer 6

Approximately 3

Question 7

________________ refer(s) to the features of a social encounter that provide key markers for the meaning of any given behavior.

Answer 7

context

Question 8

Political image advisors are trained to focus on several primary elements of NV communication with the EXCEPTION of _____________.

Answer 8

haptics

Question 9

NV Communication is an important part of the classroom context because it allows us to ____________________________________.

Answer 9

Increase students’ ability to learn and understand course content

Increase students’ satisfaction with their classroom experiences

Increase instructors’ ability to teach diverse groups of students

Question 10

What are the two primary perspectives for interpreting nonverbal communication at work?

Answer 10

Functionalist and Critical