Chapter 14 - HR Assessment and Analytics

Question 1

attitudes

Answer 1

Perceptions or opinions about organizational characteristics

Question 2

audit

Answer 2

A measurement method that assesses progress against plan

Question 3

balanced scorecard

Answer 3

A balanced set of measures to show contribution to organizational performance

Question 4

benchmarking

Answer 4

A process that can enhance organizational performance by establishing standards against which processes, products, and performance can be compared and improved

Question 5

cost–benefit analysis

Answer 5

The relationship between the costs of a program and its benefits

Question 6

direct costs

Answer 6

The hard costs that can be measured by expenditures

Question 7

efficiency

Answer 7

Results achieved compared to resource inputs

Question 8

HR analytics

Answer 8

An evidence-based approach for making better decisions about employees and HR policies, using a variety of tools to report HR metrics and to predict outcomes of HR programs

Question 9

indirect costs

Answer 9

The soft costs whose value can be estimated but not measured easily by financial expenditures

Question 10

utility analysis

Answer 10

A method of determining the gain or loss that results from different approaches

Question 11

workforce analytics

Answer 11

How HR metrics, such as turnover and employee engagement, are used to describe the workforce