Chapter 14 Flashcards
Human resource management
- maximizing the effectiveness of the workforce
- Recruiting world-class talent
- Promoting career development
- Boosting organizational effectiveness
Major hurdles of HR
- Older workers
- Younger workers
- Women workers
- Work/life balance
- Wage gap
- Layoffs and outsourcing
- Lawsuits
What is a solution to this problem?
“HR is often unprepared to make strategic decisions; daunting perception problems”
HR must gain respect and recognition for their role; focus on raising value of firm’s human capital; senior management must recognize role of HR
Job analysis
considers what skills the workforce already has and what skills are needed
Internal recruiting
transferring or promoting employees within the company; this type of recruiting boosts morale, has a proven track record, and has lower recruiting costs
External recruiting
looking for employees outside the firm
Recruiting Resources
Employment websites Newspaper ads Trade associations Colleges/universities Employment agencies
Structured Interview
- Develop a list of questions prior to interview
2. Focus questions on behaviours and experiences
It is important for managers to set a ____ with new hires: typically 3 to 6 months
probationary period
Companies with fluctuating employment needs may opt to hire _____, such as:
Temporary full-time workers
Independent contractors
On-call workers
contingent workers
Employers like _____ because there is a cost savings, but contingent workers may be less committed.
contingent workers
Training and Development leads to:
- Increased innovation
- Increased technology adoption
- Increased productivity
- Increased motivation
- Decreased liability
Effective ____ are the first step in the development process.
orientations
Strong orientation programs reduce ______.
employee turnover
On-the-job training
popular and low cost; employees simply begin working under the guidance of experienced employees
Apprenticeships
training programs where beginners serve as assistants prior to working
Off-the-job training
training that takes place away from the job setting; companies employ a variety of training strategies, including vestibule training, classroom training, and job simulations
Computer-based training
standardized presentations using video, audio, and broadband technology
Management development
programs to help current and potential executives develop leadership skills
Performance appraisals
formal feedback to compare actual performance to the expected results; outcomes may impact compensations, incentives, promotions, transfers, and terminations
HR should create an _____ that ties into the company’s objectives
evaluation tool
Evaluation should be a _______; managers should be trained in the process and employees should be informed of the process.
feedback process
Compensation is based on the following factors:
Competition Contribution Ability to pay Cost of living Legislation
Compensation
the combination of pay and benefits
Wages
pay in exchange for the number of hours or days that an employee works
Salary
the pay that employees receive over a fixed period
Benefits
non-cash compensation such as health care and vacation
Optional Benefits
Extra paid vacation days and holidays Paid sick days Extended health care and dental insurance Retirement programs Product discounts
Cafeteria-Style Benefits
- Employees are provided with a set dollar amount per person that they spend on company benefits.
- Allows employees to tailor their benefits to their individual needs.
- 78% of Canadian employers offer flextime; 57% offer telecommuting; 34% offer job sharing.
What are the benefits for the organization for telecommuting?
Lower costs for office space. equipment, and
upkeep.
Higher employee productivity due to better morale,
fewer sick days, arri more focused performance
Access to a broader talent pool (not everyone
needs to be local),
What are the drawbacks for the organization for telecommuting?
Greater challenges maintaining a cohesive
company culture.
Greater challenges fostering teamwork
Greater challenges monitoring and managing
far-flung employees.
What are the benefits for the employees for telecommuting?
Much more flexibility.
Zero commute time (less gas money).
Better work-life balance,
Every day is casual Friday (or even pyjama day!).
Fewer office politics and other distractions.
What are the drawbacks for the employees for telecommuting?
Less fast•track career potential.
Less influence within the organization.
Weaker connection to the company culture,
Isolation from the social structure at work.
Telecommuting can offer real benefits:
- Save money on gas
- Less energy used at home than the office
- Reduces overrall carbon footprint of many busineses
Employment Equity Act
aims to achieve equality in the workplace; applies to all federally regulated employers that have 100 or more employees
Employment standards legislation
defines minimum workplace standards, such as hours of work and minimum wage
