Chapter 14 Flashcards
Spoken communication involves both speaking and ___
Listening
What should an effective speaker control to create interest and improve communication
Volume
Pitch
Pauses
Speech rate
Vary your rate of speech to hold the audiences attention and add emphasis. People can listen ___ times faster than the normal spoken rate of 110-150 words per minute
Four to five times
Typically, is speaking louder or softer a more effective way to emphasize a point
Softer
What should you remember when checking out a room to see how loudly you must talk
That your voice will carry further when the room is empty instead of full
What is the use of higher or lower notes in your voice called
Pitch
When speaking, the pause serves the same function as __- in writing
punctuation
____ is the art of expressing words distinctly. ___ is the ability to speak words correctly
Articulation; pronunciation
Why should you avoid mispronunciation
Many people unfairly assume a mispronunciation reflects the speakers intelligence
What is the key rule regarding the length of a verbal communication
Keep it short and sweet
How much of our meaning may be communicated nonverbally through vocal cues, eye contact, body movement and gestures
more than half
What most enhances the delivery of spoken communication
Effective eye contact
When speaking to an audience, its best to remain still behind a podium so you don’t distract from you message T/F
False
____ are the purposeful use of your hands, arms, shoulders and head to reinforce your words
Gestures
the time you have to prepare and the nature of the message can affect your choice of spoken delivery format T/F
Trued
List three common spoken delivery formats
Impromptu
Prepared (formally extemporaneous)
Manuscript
Which spoken delivery format requires you to speak public without warning or on a few moments notice
Impromptu
Which speech delivery format is the highest level of verbal communication if mastered
Impromptu
What does prepared speaking require
A through outline - with carful planning, practicing and ample opportunity to prepare
Do you memorize a script for prepared speaking
No the words at the time of delivery are spontaneous and natural
Which spoken delivery format requires that every word spoken be absolutely perfect
Manuscript
When speaking, what are the disadvantages of a manuscript briefing
It can lack spontaneity, eye contact and body movement
Name the three types of speaking used in the AF
Briefings
Teaching lectures
Formal speeches
What are the three qualities of ever good briefing
Accuracy
Brevity and clarity