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PDG 2017 E-8-3s > Chapter 14 > Flashcards

Chapter 14 Flashcards

1
Q

Spoken communication involves both speaking and ___

A

Listening

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2
Q

What should an effective speaker control to create interest and improve communication

A

Volume
Pitch
Pauses
Speech rate

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3
Q

Vary your rate of speech to hold the audiences attention and add emphasis. People can listen ___ times faster than the normal spoken rate of 110-150 words per minute

A

Four to five times

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4
Q

Typically, is speaking louder or softer a more effective way to emphasize a point

A

Softer

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5
Q

What should you remember when checking out a room to see how loudly you must talk

A

That your voice will carry further when the room is empty instead of full

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6
Q

What is the use of higher or lower notes in your voice called

A

Pitch

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7
Q

When speaking, the pause serves the same function as __- in writing

A

punctuation

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8
Q

____ is the art of expressing words distinctly. ___ is the ability to speak words correctly

A

Articulation; pronunciation

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9
Q

Why should you avoid mispronunciation

A

Many people unfairly assume a mispronunciation reflects the speakers intelligence

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10
Q

What is the key rule regarding the length of a verbal communication

A

Keep it short and sweet

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11
Q

How much of our meaning may be communicated nonverbally through vocal cues, eye contact, body movement and gestures

A

more than half

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12
Q

What most enhances the delivery of spoken communication

A

Effective eye contact

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13
Q

When speaking to an audience, its best to remain still behind a podium so you don’t distract from you message T/F

A

False

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14
Q

____ are the purposeful use of your hands, arms, shoulders and head to reinforce your words

A

Gestures

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15
Q

the time you have to prepare and the nature of the message can affect your choice of spoken delivery format T/F

A

Trued

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16
Q

List three common spoken delivery formats

A

Impromptu
Prepared (formally extemporaneous)
Manuscript

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17
Q

Which spoken delivery format requires you to speak public without warning or on a few moments notice

A

Impromptu

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18
Q

Which speech delivery format is the highest level of verbal communication if mastered

A

Impromptu

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19
Q

What does prepared speaking require

A

A through outline - with carful planning, practicing and ample opportunity to prepare

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20
Q

Do you memorize a script for prepared speaking

A

No the words at the time of delivery are spontaneous and natural

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21
Q

Which spoken delivery format requires that every word spoken be absolutely perfect

A

Manuscript

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22
Q

When speaking, what are the disadvantages of a manuscript briefing

A

It can lack spontaneity, eye contact and body movement

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23
Q

Name the three types of speaking used in the AF

A

Briefings
Teaching lectures
Formal speeches

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24
Q

What are the three qualities of ever good briefing

A

Accuracy

Brevity and clarity

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25
Q

Which quality distinguishes the briefing rom other types of speaking

A

Brevity

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26
Q

When would you use a briefing - to inform listeners about a mission, to direct listeners to perform a procedure, or to advocate a solution and lead the audience to accept it

A

Use a briefing for all of them

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27
Q

You’ve finished a briefing and are asked a question you cannot answer. What should you do

A

Admit you don’t know the answer and offer to provide it later

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28
Q

What is the instruction method used most often in the AF

A

The teaching lecture

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29
Q

Formal lectures are generally one way, with no verbal participation by students. How do informal lectures differ

A

They usually have smaller audiences and permit verbal interaction between the instructor and students

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30
Q

What are the three basic purposes of a formal speech

A

To inform
Persuade
Entertain

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31
Q

The ___ speech is an narration about a specific topic, but it isn’t a sustained effort to teach

A

Informative speech

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32
Q

What type of formal speech moves an audience to believe in or take action on a topic

A

Persuasive speech

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33
Q

The ____ speech often relies on humor an vivid language

A

Entertaining speech

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34
Q

AN orientation talk and presentations at commanders call are examples of which type of formal speech

A

Informative speech

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35
Q

A speech at a dinning out is an example of which type of formal speech

A

Entertaining speech

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36
Q

Recruiting speeches and court marital summations are examples of which type of formal speech

A

Persuasive speech

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37
Q

____ occurs when your ears pick up sound waves transmitted by a speaker or other source

A

Hearing

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38
Q

____ makes sense out of what is transmitted to your ears by sound waves

A

Listening

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39
Q

What steps does active listening require

A

Hearing
Comprehending
evaluating
remember the message

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40
Q

Why is effective listening especially important in the AF

A

Because any miscommunication is potentially catastrophic

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41
Q

Appropriate listening behaviors in one situation may be inappropriate in other T/F

A

True

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42
Q

What are the three types of listening

A

Informative
Critical
Empathic

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43
Q

What is the listeners primary concern in informative listening

A

Understanding information exactly as it is transmitted

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44
Q

List several ways to improve your informative listing skills

A 
Keep an open mind
Listen as if you had to teach it
Take notes
Respond and ask appropriate questions
Exploit the time gap between thinking and speaking speeds
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45
Q

Critical listening is the sum of informative listening and what

A

Critical thinking

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46
Q

Which type of listening is appropriate when evaluating a subordinates capabilities

A

Critical listening

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47
Q

In informative listening, listen as if you had to teach it. How des this differ from critical listening

A

In critical listening, listen as though you had to grade it

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48
Q

In informative listening, ask question to clarify and confirm. what type of questions should you ask during critical listening

A

Questions that prove and evaluate the intellectual context

49
Q

Even when your listening critically, you shouldn’t mentally argue with the speaker until the message is finished T/F

A

True

50
Q

What type of listening do you use when communication is emotion or the relationship between speaker and listener is as important as the message

A

Empathic listening

51
Q

Empathic listening is often the last step in the listening process T/F

A

False

52
Q

Which type of listening is appropriate during mentoring and no punitive counseling sessions

A

Empathic listening

53
Q

many SNCO positions require a job interview T/F

A

True

54
Q

All job interviews share what single goal

A

Finding the right person for the job

55
Q

Employers may interview several SNCOs T/F

A

True

56
Q

Job interviews are a one way process T/F

A

False

57
Q

Before an interview, think about your desire for the job. Give three examples of questions to consider

A

Am I willing….
Spend the next 2-3 years of my career in this org
Work under conditions laid out in the job description
Make a PCS

58
Q

Your task in a job interview is to convey that your ___ are a perfect match for the position

A

Knowledge, skills and abilities

59
Q

What are the two types of job interviews

A

Appearance interviews

Phone interviews

60
Q

In person job interviews are usually individual interviews or ___ interviews

A

Panel Interviews

61
Q

Who often conducts an individual job interview

A

The immediate supervisor or someone higher in the chain of command

62
Q

Hiring decision are often based on individual Job interviews T/F

A

True

63
Q

What should you plan to discuss in an individual job interview

A

How your skills, experience and training relate to the job

64
Q

Selection panel interviews are frequently used to fill ___ positions

A

Managerial Positions

65
Q

How many people usually sit on the board for a selection panel interview

A

Three or more

66
Q

Why are selection panel interviews particularly stressful

A

You answer question from several people

67
Q

Typically when applying for a special assignment in a location other than your current assignment, the hiring organization will base their decision on a phone interview T/F

A

True

68
Q

How are phone interviews commonly used

A

To narrow the applicant pool

69
Q

Before any AF job interview, why should you carefully study the job advertisement or potions description

A

To match your knowledge, skills, and abilities to its requirements

70
Q

Name the five items of information and documentation frequently submitted during the job application process

A 
Past EPRs
Personnel Report of Individual Personal (RIP)
Resume
Letters of recommendation
A cover letter
71
Q

In the Job application process, what do you use to target your Knowledge, skills and abilities to the position

A

Your resume and letters of recommendation

72
Q

A job application cover letter should primarily reemphasize the strengths addressed in your EPRS resume or letters of recommendation T/F

A

False (target one or two strengths not yet mentioned)

73
Q

Research the organizations mission and history before a job interview. List three topics to investigate

A 
Commander and senior enlisted members
Size
Number of enlisted personnel
Mission and vision statements
Potential for future mission changes
Noteworthy recent activity
74
Q

How will knowing about the hiring organization improve your performance in a job interview

A

It shows you care about the organization and the job

75
Q

When preparing for a job interview, identify strengths that target the Jobs KS. How should you address your weakness

A

Identify weaknesses that can be turned into strengths

76
Q

Why should you write down your strengths and weaknesses before a job interview

A

You can study them and build your confidence

77
Q

Use job descriptions and past EPRS to predict questions employers might ask during an interviews T/F

A

True

78
Q

When predicting potential questions you’ll be asked during a job interview, how should you frame your responses

A

Include specific, concrete examples that highlight your skills and tie them to the jobs requirements

79
Q

List four areas to focus on while preparing answers to potential job interview questions

A 
Problem solving skills
Thoughts on AF transformation
Team building skills
How you support the chief of staff of the AF priorities
Leadership philosophy
ability to adapt and work in fast paced environments
Handling criticism
decision making ability
80
Q

Provide three examples of questions you should prepare to answer in a job interview

A

Why should I hire you
how soon can you report
how does your family feel about the move
where do you see yourself in two to three years
are there any personal issues that may prevent you from accepting or performing in this position

81
Q

Job interviewers expect candidates to ask intelligent , thoughtful questions concern the ___ and nature of the work

A

Organization

82
Q

During a job interview, ensure your questions are ___ centered. ___ centered question may indicate you are primarily interests in the positions benefits

A

Employer centered; Self centered

83
Q

Develop a list of questions to ask the potential employer in a job interview. Name the five areas to target

A 
Job duties and responsibilities
Possible mission changes
Chain of command or lines of responsibility
Unique requirements of the organization
A typical day in the organization
84
Q

What should you practice before a job interview

A

Everything

85
Q

To prepare for a job interview, have friends and family conduct ___ interviews

A

Mock

86
Q

Listening during a job interview is less important than openly and honestly discuss your KDS T/F

A

False (equally as important)

87
Q

When listening during a job interview, what should you focus on

A

What is being said and how it is said, not how you are performing

88
Q

How does listening for the questions behind the question help you during a job interview

A

You may gain insight about the organization and use it to your benefit

89
Q

List three rules to follow during phone and personal interviews

A

Keep your answers concise limited to 2-3 minutes
Provide specific examples of your skills an achievements
Tie your strengths to the jobs requirements
Ask questions
Maintain a conversational tone
Keep important documents nearby

90
Q

The phone interview is less important than the personal job interview T/F

A

False

91
Q

Why is a phone interview often more difficult than a personal job interview

A

You have no visual feedback from the interviewer

92
Q

Why should you smile during a phone interview

A

It keeps you energetic and help project enthusiasm

93
Q

Keep an ___ in front of you during a phone interview

A

mirror

94
Q

During phone interview, why should you conduct yourself as you would in a personal interview, including your body posture

A

Your body posture reflects in your voice

95
Q

How can you gauge when to start and stop talking during a phone interview

A

Pay close attention to the interviewer’s tone and do not feel obligated to fill long pauses with conversation

96
Q

Develop notes to prepare for phone interviews. what should they include

A

A list of your strength sand weaknesses
How your skills match org needs
Questions your interviewer might ask and possible responses
potential questions to ask your interviewer

97
Q

What should you practice before a phone interview

A

Delivering polished responses to predictable questions

98
Q

When does a personal job interview often begin and end

A

It starts the moment you get out of your care and ends when you drive away

99
Q

Why might some interviewers let you sit in a waiting area for 10-20 minutes

A

To create tension and observe your bearing before the actual interview begins

100
Q

In job interviews, employers will judge how you look and act, not just what you say T/F

A

True

101
Q

In job interview employers will judge how you look and act, not just what you say T/F

A

True

102
Q

What do your actions, mannerisms and appearances reflect during a job interview

A

They give nonverbal information about your work related skills, attitudes and values

103
Q

Research shows that ____ percent of meaning in any interaction is conveyed nonverbally

A

65 percent

104
Q

What sends your first nonverbal message to an employer during an interview

A

Your dress and appearance

105
Q

How should you shake hands at a sober interview

A

Firmly, but not too firmly

106
Q

How will an employer use eye contact in an interview

A

To determine your enthusiasm, sincerity and possible inconsistencies in your responses

107
Q

What happens if you use natural eye contact during job interview

A

The interview will become more conversation like and you will be less nervous

108
Q

How should you sit during a job interview

A

Up straight but not stiff leaning slightly forward toward the interviewer

109
Q

During. job interview it is acceptable to mirror the interviewers body language T/F

A

True

110
Q

Why should you use natural gestures as you talk during a job interview

A

Gestures help you relax, convey enthusiasm and release nervous energy

111
Q

In a job interview, speak clearly and evenly. List three things to consider when talking

A 
Show enthusiasm
Do not speak in a a monotone
Allow your volume to rise and fall
Pronounce words clearly
Use good grammar and distinction 
Always think before you speak
112
Q

How can you use an interviewers nonverbal cues

A

They may convey how well they are listening and how you are doing

113
Q

What should you do as a job interview concludes

A

Sell yourself again

114
Q

What two actions, increase your chances of success after a job interview

A

Send a short thank you not

Take notes on your experience for later review

115
Q

A thank you not sent after a job interview should be two or three paragraphs long, handwritten or typed, and sent within a day or two of the interview. What should you write.

A

Express your gratitude for the opportunity
Restate your interest in the position and highlight any noteworthy points from the interview or anything you’d like to clarify
Add anything you wish you had said
Close by mention you will call in a few days to inquire about the employers decision

116
Q

Why should you take notes after a job interview

A

They will be invaluable to review for future interviewees

117
Q

What Five things should you include when you take notes after a job interview

A

Your strong and weak points in the interview
What was successful.
What you would change ‘
What you need to improve
Some of the question asked and how you answered them

118
Q

The Job interview is the most important step in any job search process T/F

A

True

PDG 2017 E-8-3s (4 decks)

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