Chapter 14 Flashcards
Spoken communication involves both speaking and ___
Listening
What should an effective speaker control to create interest and improve communication
Volume
Pitch
Pauses
Speech rate
Vary your rate of speech to hold the audiences attention and add emphasis. People can listen ___ times faster than the normal spoken rate of 110-150 words per minute
Four to five times
Typically, is speaking louder or softer a more effective way to emphasize a point
Softer
What should you remember when checking out a room to see how loudly you must talk
That your voice will carry further when the room is empty instead of full
What is the use of higher or lower notes in your voice called
Pitch
When speaking, the pause serves the same function as __- in writing
punctuation
____ is the art of expressing words distinctly. ___ is the ability to speak words correctly
Articulation; pronunciation
Why should you avoid mispronunciation
Many people unfairly assume a mispronunciation reflects the speakers intelligence
What is the key rule regarding the length of a verbal communication
Keep it short and sweet
How much of our meaning may be communicated nonverbally through vocal cues, eye contact, body movement and gestures
more than half
What most enhances the delivery of spoken communication
Effective eye contact
When speaking to an audience, its best to remain still behind a podium so you don’t distract from you message T/F
False
____ are the purposeful use of your hands, arms, shoulders and head to reinforce your words
Gestures
the time you have to prepare and the nature of the message can affect your choice of spoken delivery format T/F
Trued
List three common spoken delivery formats
Impromptu
Prepared (formally extemporaneous)
Manuscript
Which spoken delivery format requires you to speak public without warning or on a few moments notice
Impromptu
Which speech delivery format is the highest level of verbal communication if mastered
Impromptu
What does prepared speaking require
A through outline - with carful planning, practicing and ample opportunity to prepare
Do you memorize a script for prepared speaking
No the words at the time of delivery are spontaneous and natural
Which spoken delivery format requires that every word spoken be absolutely perfect
Manuscript
When speaking, what are the disadvantages of a manuscript briefing
It can lack spontaneity, eye contact and body movement
Name the three types of speaking used in the AF
Briefings
Teaching lectures
Formal speeches
What are the three qualities of ever good briefing
Accuracy
Brevity and clarity
Which quality distinguishes the briefing rom other types of speaking
Brevity
When would you use a briefing - to inform listeners about a mission, to direct listeners to perform a procedure, or to advocate a solution and lead the audience to accept it
Use a briefing for all of them
You’ve finished a briefing and are asked a question you cannot answer. What should you do
Admit you don’t know the answer and offer to provide it later
What is the instruction method used most often in the AF
The teaching lecture
Formal lectures are generally one way, with no verbal participation by students. How do informal lectures differ
They usually have smaller audiences and permit verbal interaction between the instructor and students
What are the three basic purposes of a formal speech
To inform
Persuade
Entertain
The ___ speech is an narration about a specific topic, but it isn’t a sustained effort to teach
Informative speech
What type of formal speech moves an audience to believe in or take action on a topic
Persuasive speech
The ____ speech often relies on humor an vivid language
Entertaining speech
AN orientation talk and presentations at commanders call are examples of which type of formal speech
Informative speech
A speech at a dinning out is an example of which type of formal speech
Entertaining speech
Recruiting speeches and court marital summations are examples of which type of formal speech
Persuasive speech
____ occurs when your ears pick up sound waves transmitted by a speaker or other source
Hearing
____ makes sense out of what is transmitted to your ears by sound waves
Listening
What steps does active listening require
Hearing
Comprehending
evaluating
remember the message
Why is effective listening especially important in the AF
Because any miscommunication is potentially catastrophic
Appropriate listening behaviors in one situation may be inappropriate in other T/F
True
What are the three types of listening
Informative
Critical
Empathic
What is the listeners primary concern in informative listening
Understanding information exactly as it is transmitted
List several ways to improve your informative listing skills
Keep an open mind Listen as if you had to teach it Take notes Respond and ask appropriate questions Exploit the time gap between thinking and speaking speeds
Critical listening is the sum of informative listening and what
Critical thinking
Which type of listening is appropriate when evaluating a subordinates capabilities
Critical listening
In informative listening, listen as if you had to teach it. How des this differ from critical listening
In critical listening, listen as though you had to grade it
In informative listening, ask question to clarify and confirm. what type of questions should you ask during critical listening
Questions that prove and evaluate the intellectual context
Even when your listening critically, you shouldn’t mentally argue with the speaker until the message is finished T/F
True
What type of listening do you use when communication is emotion or the relationship between speaker and listener is as important as the message
Empathic listening
Empathic listening is often the last step in the listening process T/F
False
Which type of listening is appropriate during mentoring and no punitive counseling sessions
Empathic listening
many SNCO positions require a job interview T/F
True
All job interviews share what single goal
Finding the right person for the job
Employers may interview several SNCOs T/F
True
Job interviews are a one way process T/F
False
Before an interview, think about your desire for the job. Give three examples of questions to consider
Am I willing….
Spend the next 2-3 years of my career in this org
Work under conditions laid out in the job description
Make a PCS
Your task in a job interview is to convey that your ___ are a perfect match for the position
Knowledge, skills and abilities
What are the two types of job interviews
Appearance interviews
Phone interviews
In person job interviews are usually individual interviews or ___ interviews
Panel Interviews
Who often conducts an individual job interview
The immediate supervisor or someone higher in the chain of command
Hiring decision are often based on individual Job interviews T/F
True
What should you plan to discuss in an individual job interview
How your skills, experience and training relate to the job
Selection panel interviews are frequently used to fill ___ positions
Managerial Positions
How many people usually sit on the board for a selection panel interview
Three or more
Why are selection panel interviews particularly stressful
You answer question from several people
Typically when applying for a special assignment in a location other than your current assignment, the hiring organization will base their decision on a phone interview T/F
True
How are phone interviews commonly used
To narrow the applicant pool
Before any AF job interview, why should you carefully study the job advertisement or potions description
To match your knowledge, skills, and abilities to its requirements
Name the five items of information and documentation frequently submitted during the job application process
Past EPRs Personnel Report of Individual Personal (RIP) Resume Letters of recommendation A cover letter
In the Job application process, what do you use to target your Knowledge, skills and abilities to the position
Your resume and letters of recommendation
A job application cover letter should primarily reemphasize the strengths addressed in your EPRS resume or letters of recommendation T/F
False (target one or two strengths not yet mentioned)
Research the organizations mission and history before a job interview. List three topics to investigate
Commander and senior enlisted members Size Number of enlisted personnel Mission and vision statements Potential for future mission changes Noteworthy recent activity
How will knowing about the hiring organization improve your performance in a job interview
It shows you care about the organization and the job
When preparing for a job interview, identify strengths that target the Jobs KS. How should you address your weakness
Identify weaknesses that can be turned into strengths
Why should you write down your strengths and weaknesses before a job interview
You can study them and build your confidence
Use job descriptions and past EPRS to predict questions employers might ask during an interviews T/F
True
When predicting potential questions you’ll be asked during a job interview, how should you frame your responses
Include specific, concrete examples that highlight your skills and tie them to the jobs requirements
List four areas to focus on while preparing answers to potential job interview questions
Problem solving skills Thoughts on AF transformation Team building skills How you support the chief of staff of the AF priorities Leadership philosophy ability to adapt and work in fast paced environments Handling criticism decision making ability
Provide three examples of questions you should prepare to answer in a job interview
Why should I hire you
how soon can you report
how does your family feel about the move
where do you see yourself in two to three years
are there any personal issues that may prevent you from accepting or performing in this position
Job interviewers expect candidates to ask intelligent , thoughtful questions concern the ___ and nature of the work
Organization
During a job interview, ensure your questions are ___ centered. ___ centered question may indicate you are primarily interests in the positions benefits
Employer centered; Self centered
Develop a list of questions to ask the potential employer in a job interview. Name the five areas to target
Job duties and responsibilities Possible mission changes Chain of command or lines of responsibility Unique requirements of the organization A typical day in the organization
What should you practice before a job interview
Everything
To prepare for a job interview, have friends and family conduct ___ interviews
Mock
Listening during a job interview is less important than openly and honestly discuss your KDS T/F
False (equally as important)
When listening during a job interview, what should you focus on
What is being said and how it is said, not how you are performing
How does listening for the questions behind the question help you during a job interview
You may gain insight about the organization and use it to your benefit
List three rules to follow during phone and personal interviews
Keep your answers concise limited to 2-3 minutes
Provide specific examples of your skills an achievements
Tie your strengths to the jobs requirements
Ask questions
Maintain a conversational tone
Keep important documents nearby
The phone interview is less important than the personal job interview T/F
False
Why is a phone interview often more difficult than a personal job interview
You have no visual feedback from the interviewer
Why should you smile during a phone interview
It keeps you energetic and help project enthusiasm
Keep an ___ in front of you during a phone interview
mirror
During phone interview, why should you conduct yourself as you would in a personal interview, including your body posture
Your body posture reflects in your voice
How can you gauge when to start and stop talking during a phone interview
Pay close attention to the interviewer’s tone and do not feel obligated to fill long pauses with conversation
Develop notes to prepare for phone interviews. what should they include
A list of your strength sand weaknesses
How your skills match org needs
Questions your interviewer might ask and possible responses
potential questions to ask your interviewer
What should you practice before a phone interview
Delivering polished responses to predictable questions
When does a personal job interview often begin and end
It starts the moment you get out of your care and ends when you drive away
Why might some interviewers let you sit in a waiting area for 10-20 minutes
To create tension and observe your bearing before the actual interview begins
In job interviews, employers will judge how you look and act, not just what you say T/F
True
In job interview employers will judge how you look and act, not just what you say T/F
True
What do your actions, mannerisms and appearances reflect during a job interview
They give nonverbal information about your work related skills, attitudes and values
Research shows that ____ percent of meaning in any interaction is conveyed nonverbally
65 percent
What sends your first nonverbal message to an employer during an interview
Your dress and appearance
How should you shake hands at a sober interview
Firmly, but not too firmly
How will an employer use eye contact in an interview
To determine your enthusiasm, sincerity and possible inconsistencies in your responses
What happens if you use natural eye contact during job interview
The interview will become more conversation like and you will be less nervous
How should you sit during a job interview
Up straight but not stiff leaning slightly forward toward the interviewer
During. job interview it is acceptable to mirror the interviewers body language T/F
True
Why should you use natural gestures as you talk during a job interview
Gestures help you relax, convey enthusiasm and release nervous energy
In a job interview, speak clearly and evenly. List three things to consider when talking
Show enthusiasm Do not speak in a a monotone Allow your volume to rise and fall Pronounce words clearly Use good grammar and distinction Always think before you speak
How can you use an interviewers nonverbal cues
They may convey how well they are listening and how you are doing
What should you do as a job interview concludes
Sell yourself again
What two actions, increase your chances of success after a job interview
Send a short thank you not
Take notes on your experience for later review
A thank you not sent after a job interview should be two or three paragraphs long, handwritten or typed, and sent within a day or two of the interview. What should you write.
Express your gratitude for the opportunity
Restate your interest in the position and highlight any noteworthy points from the interview or anything you’d like to clarify
Add anything you wish you had said
Close by mention you will call in a few days to inquire about the employers decision
Why should you take notes after a job interview
They will be invaluable to review for future interviewees
What Five things should you include when you take notes after a job interview
Your strong and weak points in the interview
What was successful.
What you would change ‘
What you need to improve
Some of the question asked and how you answered them
The Job interview is the most important step in any job search process T/F
True
