Chapter 14 Flashcards
Departmentalization
breaking the workers into logical groups
Functional Departmentalization
people doing similar jobs, but in different categories?
ex: financial
Product Departmentalization
based on products
ex: Sears worker specializes in jewelry area
Customer Departmentalization
dividing employees based on customers
ex: online vs. in store customers
Geographical Departmentalization
dividing employees based on location
ex: serving customers from CA vs MO
Process Departmentalization
based on task
ex: car washers- one does soap, one dries, one rinses
Line Organizations
You report to the person above you
Line and Staff Organizations
Line organization, plus staff. Staff doesn’t have to report to the line
Matrix Organizations
Specialists come in from outside the organization
report to 2 people
Centralization
the activities of an organisation become concentrated within a particular location and/or group
Decentralization
the process of redistributing or dispersing functions, powers, people or things away from a central location or authority
Theory X
needs someone to tell them what to do
Theory Y
people are more independent
Job Enrichment
creating a job with more meaning
includes autonomy, feedback, skill variety, task Identity, clear beginning and end, task Significance
Expectancy Theory
If you put in effort and a good performance, you will get rewarded
