Chapter 14 Flashcards
Departmentalization
breaking the workers into logical groups
Functional Departmentalization
people doing similar jobs, but in different categories?
ex: financial
Product Departmentalization
based on products
ex: Sears worker specializes in jewelry area
Customer Departmentalization
dividing employees based on customers
ex: online vs. in store customers
Geographical Departmentalization
dividing employees based on location
ex: serving customers from CA vs MO
Process Departmentalization
based on task
ex: car washers- one does soap, one dries, one rinses
Line Organizations
You report to the person above you
Line and Staff Organizations
Line organization, plus staff. Staff doesn’t have to report to the line
Matrix Organizations
Specialists come in from outside the organization
report to 2 people
Centralization
the activities of an organisation become concentrated within a particular location and/or group
Decentralization
the process of redistributing or dispersing functions, powers, people or things away from a central location or authority
Theory X
needs someone to tell them what to do
Theory Y
people are more independent
Job Enrichment
creating a job with more meaning
includes autonomy, feedback, skill variety, task Identity, clear beginning and end, task Significance
Expectancy Theory
If you put in effort and a good performance, you will get rewarded
Equity Theory
proposed perceptions of fairness
Autocratic Leaders
make all the decisions
Democratic Leaders
Share powers, but make final decision
Free-reign leaders
employees hold more power
Technical Skills
actual skill; can’t complete job without it
ex: carpenter
Human Skills
ability to work well with others
Conceptual Skills
understand that goals of company (important for top-level managers)
Managerial skills
Skills needed to manage
Technical, Human, and Conceptual
3 levels of Management
top management, middle management, first-line management
Top Management
CEO, oversees company
Middle Management
managers that manage other first-line; director, provision head
First-line Management
does most of “gut work”; supervisor, section leader
Contingency Planning
a component of business continuity, disaster recovery and risk management
4 Basics of Management
planning, organizing, leading, controlling
