Chapter 14 Flashcards
Organizational Change
1
Q
What are the forces of change
A
nature of technology, technology, economic shocks, competition, social trends, and world politics
2
Q
What are change agents
A
people who act as a catalyst and assume the responsibility for managing change activities
3
Q
What are the four areas of appreciative inquiry
A
discovery, dreaming, design, and destiny
4
Q
what is an innovative organization
A
actively fosters creativity, embraces change, and continuously seeks new ways to improve its product
5
Q
Why is there a resistance to change
A
uncertainty and employees may fear the unknown outcomes or implications of the change
6
Q
What is driving forces
A
pushing an organization towards change
7
Q
What is restraining forces
A
resisting or hindering the change process
