Chapter 14 Flashcards
The physical components of information technology, which can include the computer itself plus peripherals such as storage devices, input devices like the mouse and keyboard, output devices like monitors and printers, networking equipment, and so on.
computer hardware
Includes desktop applications, enterprise software, utilities, and other programs that perform specific tasks for users and organizations.
applications
The software that controls the computer hardware and establishes standards for developing and executing applications.
operating system
A computer program or a collection of programs. It is a precise set of instructions that tells hardware what to do.
software
The mechanism through which users interact with a computing device. The UI includes elements of the graphical user interface (or GUI, pronounced “gooey”), such as windows, scroll bars, buttons, menus, and dialogue boxes; and can also include other forms of interaction, such as touch screens, motion sensing controllers, or tactile devices used by the visually impaired.
user interface (UI)
Software stored on nonvolatile memory chips (as opposed to being stored on devices such as hard drives or removable discs). Despite the seemingly permanent nature of firmware, many products allow for firmware to be upgraded online or by connecting to another device.
firmware
Special-purpose software designed and included inside physical products (often on firmware). Embedded systems help make devices “smarter,” sharing usage information, helping diagnose problems, indicating maintenance schedules, providing alerts, or enabling devices to take orders from other systems.
embedded systems
Systems used to support customer-related sales and marketing activities.
customer relationship management (CRM)
A software product offered commercially by a third party.
software package
A software package that integrates the many functions (accounting, finance, inventory management, human resources, etc.) of a business.
enterprise resource planning (ERP)
Sometimes referred to as database software; software for creating, maintaining, and manipulating data.
database management system (DBMS)
Systems that use data created by other systems to provide reporting and analysis for organizational decision-making.
business intelligence (BI) systems
Applications installed on a personal computer, typically supporting tasks performed by a single user.
desktop software
Products and services that allow for the development and integration of software products and other complementary goods. Windows, iOS, Android, and the standards that allow users to create Facebook apps are all platforms.
platforms
Applications that address the needs of multiple users throughout an organization or work group.
enterprise software
Systems that can help a firm manage aspects of its value chain, from the flow of raw materials into the firm, through delivery of finished products and services at the point-of-consumption.
supply chain management (SCM)