Chapter 14 Flashcards
Self-Awareness
Being aware of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, and perceptions, and appreciating how your patterns affect other people.
Primary Characteristic of Effective Leaders
They know who they are and what they stand for.
Two Keys to Self-Awareness
Soliciting Feedback and Using Self-Assessment
Blind Spots
Attributes about themselves that they are not aware of or don’t recognize as problems.
Self-Efficacy
An individual’s strong belief that he or she can successfully accomplish a task or outcome.
Self-Confidence
General assurance in one’s own ideas, judgment, and capabilities.
Two important elements of happy and productive employees
Job Satisfaction and Trust
Job Satisfaction
The degree to which a person finds fulfillment in his or her job.
Organization Commitment
An employee’s loyalty to and engagement with the organization.
Organization Commitment
An employee’s loyalty to and engagement with the organization.
Perception
The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.
Perception Process
- Observe - Observing information via the senses
- Screen - Screening the information and selecting what to process
- Organize - Organizing the selected data into patterns for interpretation and response
Perceptual Distortions
Errors in perceptual judgement that arise from inaccuracies in any part of the perception process.
Stereotyping
The tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.
Halo Effect
When the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.
Attributions
Judgements about what caused a person’s behavior
Internal Attributions
Characteristics of the person led to a behavior
External Attributions
Something about the situation caused the person’s behavior.