Chapter 14 Flashcards

1
Q

Self-Awareness

A

Being aware of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, and perceptions, and appreciating how your patterns affect other people.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Primary Characteristic of Effective Leaders

A

They know who they are and what they stand for.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Two Keys to Self-Awareness

A

Soliciting Feedback and Using Self-Assessment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Blind Spots

A

Attributes about themselves that they are not aware of or don’t recognize as problems.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Self-Efficacy

A

An individual’s strong belief that he or she can successfully accomplish a task or outcome.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Self-Confidence

A

General assurance in one’s own ideas, judgment, and capabilities.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Two important elements of happy and productive employees

A

Job Satisfaction and Trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Job Satisfaction

A

The degree to which a person finds fulfillment in his or her job.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Organization Commitment

A

An employee’s loyalty to and engagement with the organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Organization Commitment

A

An employee’s loyalty to and engagement with the organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Perception

A

The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Perception Process

A
  1. Observe - Observing information via the senses
  2. Screen - Screening the information and selecting what to process
  3. Organize - Organizing the selected data into patterns for interpretation and response
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Perceptual Distortions

A

Errors in perceptual judgement that arise from inaccuracies in any part of the perception process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Stereotyping

A

The tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Halo Effect

A

When the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Attributions

A

Judgements about what caused a person’s behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Internal Attributions

A

Characteristics of the person led to a behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

External Attributions

A

Something about the situation caused the person’s behavior.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Fundamental Attribution Error

A

Underestimating the influence of external factors and overestimating the influence of internal factors.

19
Q

Self-Serving Bias

A

Giving too much credit to oneself when doing well and giving external forces too much blame when they fail.

20
Q

Personality

A

Set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

21
Q

Big Five Personality Factors

A

Extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

22
Q

Extroversion

A

The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships.

23
Q

Agreeableness

A

The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting.

24
Q

Conscientiousness

A

The degree to which a person is focused on few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented.

25
Q

Emotional Stability

A

The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure.

26
Q

Openness to experience

A

The degree to which a person has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas.

27
Q

Locus of Control

A

How people perceive the cause of life events — whether they place the primary responsibility within themselves or on outside forces.

28
Q

Internal Locus of Control

A

Your own actions strongly influence what happens to you.

29
Q

External Locus of Control

A

Events in their lives occur because of chance, luck, or outside people and events.

30
Q

Authoritarianism

A

The belief that power and status differences should exist within the organization.

31
Q

Machiavellianism

A

The acquisition of power and the manipulation of other people for purely personal gain.

32
Q

The Four Problem-Solving Styles

A

Sensation and Intuitive thinking OR Feeling.

33
Q

Sensation-Thinking

A

Emphasizes details, facts, certainty

Is a decisive, applied thinker

Focuses on short-term, realistic goals

Develops rules and regulations for judging performance

34
Q

Intuitive-Thinking

A

Prefers dealing with theoretical or technical problems

Is a creative, progressive, perceptive thinker

Focuses on possibilities using impersonal analysis

Is able to consider a number of options and problems simultaneously

35
Q

Sensation-Feeling

A

Shows concern for current, real-life human problems

Is pragmatic, analytical, methodical, and conscientious

Emphasizes detailed facts about people rather than tasks

Focuses on structuring organizations for the benefit of people

36
Q

Intuitive-Feeling

A

Avoids specifics

Is charismatic, participative, people oriented, and helpful

Focuses on general views, broad themes, and feelings

Decentralizes decision making, develops few rules and regulations

37
Q

The MBTI

A

Measures a person’s preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving. The various combinations of these four preferences result in 16 unique personality types.

38
Q

Emotion

A

A mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

39
Q

Positive Emotions

A

Happiness, Pride, Love, Relief

40
Q

Negative Emotions

A

Anger, Anxiety, Guilt, Sadness, Envy, Disgust

41
Q

Emotional Contagion

A

The tendency of people to absorb and express the emotions, moods, or attitudes of those around them.

42
Q

Emotional Intelligence Levels

A

Self-awareness, Self-management, Social Awareness, Relationship Management.

43
Q

Self-Management

A

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

44
Q

Self-Management

A

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

45
Q

Basic Principles for Self-Management

A

Clarity of Mind
Clarity of Objectives
An Organized System