Chapter 14

Question 1

Self-Awareness

Answer 1

Being aware of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, and perceptions, and appreciating how your patterns affect other people.

Question 2

Primary Characteristic of Effective Leaders

Answer 2

They know who they are and what they stand for.

Question 3

Two Keys to Self-Awareness

Answer 3

Soliciting Feedback and Using Self-Assessment

Question 4

Blind Spots

Answer 4

Attributes about themselves that they are not aware of or don’t recognize as problems.

Question 5

Self-Efficacy

Answer 5

An individual’s strong belief that he or she can successfully accomplish a task or outcome.

Question 6

Self-Confidence

Answer 6

General assurance in one’s own ideas, judgment, and capabilities.

Question 7

Two important elements of happy and productive employees

Answer 7

Job Satisfaction and Trust

Question 8

Job Satisfaction

Answer 8

The degree to which a person finds fulfillment in his or her job.

Question 9

Organization Commitment

Answer 9

An employee’s loyalty to and engagement with the organization.

Question 9

Organization Commitment

Answer 9

An employee’s loyalty to and engagement with the organization.

Question 10

Perception

Answer 10

The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.

Question 11

Perception Process

Answer 11

1. Observe - Observing information via the senses
2. Screen - Screening the information and selecting what to process
3. Organize - Organizing the selected data into patterns for interpretation and response

Question 12

Perceptual Distortions

Answer 12

Errors in perceptual judgement that arise from inaccuracies in any part of the perception process.

Question 13

Stereotyping

Answer 13

The tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.

Question 14

Halo Effect

Answer 14

When the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.

Question 15

Attributions

Answer 15

Judgements about what caused a person’s behavior

Question 16

Internal Attributions

Answer 16

Characteristics of the person led to a behavior

Question 17

External Attributions

Answer 17

Something about the situation caused the person’s behavior.

Question 18

Fundamental Attribution Error

Answer 18

Underestimating the influence of external factors and overestimating the influence of internal factors.

Question 19

Self-Serving Bias

Answer 19

Giving too much credit to oneself when doing well and giving external forces too much blame when they fail.

Question 20

Personality

Answer 20

Set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.

Question 21

Big Five Personality Factors

Answer 21

Extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience.

Question 22

Extroversion

Answer 22

The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships.

Question 23

Agreeableness

Answer 23

The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting.

Question 24

Conscientiousness

Answer 24

The degree to which a person is focused on few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented.

Question 25

Emotional Stability

Answer 25

The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure.

Question 26

Openness to experience

Answer 26

The degree to which a person has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas.

Question 27

Locus of Control

Answer 27

How people perceive the cause of life events — whether they place the primary responsibility within themselves or on outside forces.

Question 28

Internal Locus of Control

Answer 28

Your own actions strongly influence what happens to you.

Question 29

External Locus of Control

Answer 29

Events in their lives occur because of chance, luck, or outside people and events.

Question 30

Authoritarianism

Answer 30

The belief that power and status differences should exist within the organization.

Question 31

Machiavellianism

Answer 31

The acquisition of power and the manipulation of other people for purely personal gain.

Question 32

The Four Problem-Solving Styles

Answer 32

Sensation and Intuitive thinking OR Feeling.

Question 33

Sensation-Thinking

Answer 33

Emphasizes details, facts, certainty Is a decisive, applied thinker Focuses on short-term, realistic goals Develops rules and regulations for judging performance

Question 34

Intuitive-Thinking

Answer 34

Prefers dealing with theoretical or technical problems Is a creative, progressive, perceptive thinker Focuses on possibilities using impersonal analysis Is able to consider a number of options and problems simultaneously

Question 35

Sensation-Feeling

Answer 35

Shows concern for current, real-life human problems Is pragmatic, analytical, methodical, and conscientious Emphasizes detailed facts about people rather than tasks Focuses on structuring organizations for the benefit of people

Question 36

Intuitive-Feeling

Answer 36

Avoids specifics Is charismatic, participative, people oriented, and helpful Focuses on general views, broad themes, and feelings Decentralizes decision making, develops few rules and regulations

Question 37

The MBTI

Answer 37

Measures a person’s preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving. The various combinations of these four preferences result in 16 unique personality types.

Question 38

Emotion

Answer 38

A mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

Question 39

Positive Emotions

Answer 39

Happiness, Pride, Love, Relief

Question 40

Negative Emotions

Answer 40

Anger, Anxiety, Guilt, Sadness, Envy, Disgust

Question 41

Emotional Contagion

Answer 41

The tendency of people to absorb and express the emotions, moods, or attitudes of those around them.

Question 42

Emotional Intelligence Levels

Answer 42

Self-awareness, Self-management, Social Awareness, Relationship Management.

Question 43

Self-Management

Answer 43

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

Question 44

Self-Management

Answer 44

The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.

Question 45

Basic Principles for Self-Management

Answer 45

Clarity of Mind Clarity of Objectives An Organized System