Chapter 14 Flashcards
Self-Awareness
Being aware of the internal aspects of one’s nature, such as personality traits, beliefs, emotions, and perceptions, and appreciating how your patterns affect other people.
Primary Characteristic of Effective Leaders
They know who they are and what they stand for.
Two Keys to Self-Awareness
Soliciting Feedback and Using Self-Assessment
Blind Spots
Attributes about themselves that they are not aware of or don’t recognize as problems.
Self-Efficacy
An individual’s strong belief that he or she can successfully accomplish a task or outcome.
Self-Confidence
General assurance in one’s own ideas, judgment, and capabilities.
Two important elements of happy and productive employees
Job Satisfaction and Trust
Job Satisfaction
The degree to which a person finds fulfillment in his or her job.
Organization Commitment
An employee’s loyalty to and engagement with the organization.
Organization Commitment
An employee’s loyalty to and engagement with the organization.
Perception
The cognitive process that people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.
Perception Process
- Observe - Observing information via the senses
- Screen - Screening the information and selecting what to process
- Organize - Organizing the selected data into patterns for interpretation and response
Perceptual Distortions
Errors in perceptual judgement that arise from inaccuracies in any part of the perception process.
Stereotyping
The tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual.
Halo Effect
When the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable.
Attributions
Judgements about what caused a person’s behavior
Internal Attributions
Characteristics of the person led to a behavior
External Attributions
Something about the situation caused the person’s behavior.
Fundamental Attribution Error
Underestimating the influence of external factors and overestimating the influence of internal factors.
Self-Serving Bias
Giving too much credit to oneself when doing well and giving external forces too much blame when they fail.
Personality
Set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
Big Five Personality Factors
Extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience.
Extroversion
The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships.
Agreeableness
The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting.
Conscientiousness
The degree to which a person is focused on few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement oriented.
Emotional Stability
The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure.
Openness to experience
The degree to which a person has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas.
Locus of Control
How people perceive the cause of life events — whether they place the primary responsibility within themselves or on outside forces.
Internal Locus of Control
Your own actions strongly influence what happens to you.
External Locus of Control
Events in their lives occur because of chance, luck, or outside people and events.
Authoritarianism
The belief that power and status differences should exist within the organization.
Machiavellianism
The acquisition of power and the manipulation of other people for purely personal gain.
The Four Problem-Solving Styles
Sensation and Intuitive thinking OR Feeling.
Sensation-Thinking
Emphasizes details, facts, certainty
Is a decisive, applied thinker
Focuses on short-term, realistic goals
Develops rules and regulations for judging performance
Intuitive-Thinking
Prefers dealing with theoretical or technical problems
Is a creative, progressive, perceptive thinker
Focuses on possibilities using impersonal analysis
Is able to consider a number of options and problems simultaneously
Sensation-Feeling
Shows concern for current, real-life human problems
Is pragmatic, analytical, methodical, and conscientious
Emphasizes detailed facts about people rather than tasks
Focuses on structuring organizations for the benefit of people
Intuitive-Feeling
Avoids specifics
Is charismatic, participative, people oriented, and helpful
Focuses on general views, broad themes, and feelings
Decentralizes decision making, develops few rules and regulations
The MBTI
Measures a person’s preferences for introversion versus extroversion, sensation versus intuition, thinking versus feeling, and judging versus perceiving. The various combinations of these four preferences result in 16 unique personality types.
Emotion
A mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
Positive Emotions
Happiness, Pride, Love, Relief
Negative Emotions
Anger, Anxiety, Guilt, Sadness, Envy, Disgust
Emotional Contagion
The tendency of people to absorb and express the emotions, moods, or attitudes of those around them.
Emotional Intelligence Levels
Self-awareness, Self-management, Social Awareness, Relationship Management.
Self-Management
The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.
Self-Management
The ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.
Basic Principles for Self-Management
Clarity of Mind
Clarity of Objectives
An Organized System
