Chapter 13 - Managing Project Stakeholders

Question 1

Interactive communications

Answer 1

This type of communication means the information is happening among stakeholders, like in a forum. Examples of interactive communications are meetings, video conferences, phone calls, and ad-hoc conversations. Interactive communications means that the participants are actively communicating with one another.

Question 2

Key stakeholder

Answer 2

Stakeholders - such as management, the project manager, program manager, or customers - that have the authority to make decisions in the project.

Question 3

Leading stakeholder status

Answer 3

Part of stakeholder analysis classification. A leading stakeholder is aware of your project, they want your project to be successful, and the stake holder is working to make certain the project is a success.

Question 4

Negative stakeholder

Answer 4

A stakeholder who does not want the project to exist ad is opposed to the project.

Question 5

Neutral stakeholder

Answer 5

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

Question 6

Neutral stakeholder status

Answer 6

Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.

Question 7

Positive stakeholder

Answer 7

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Question 8

Profile analysis meeting

Answer 8

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Question 9

Pull communications

Answer 9

This type of communication pulls information from a central repository such as a database. Pull communications allow stakeholders to retrieve information from a central source as needed.

Question 10

Push communications

Answer 10

This type of communication happens when the sender pushes the same message to multiple people. Good examples of push communications are broadcast text messages, faxes, press releases, and group e-mails.

Question 11

Reporting system

Answer 11

A reporting system is a software program to store and analyze project data for reporting. A common reporting system will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule,

Question 12

Resistant stakeholder status

Answer 12

Part of stakeholder analysis classification. A resistant stakeholder is aware of your project, but they do support the changes your project will create.

Question 13

Stakeholder

Answer 13

Anyone who is affected by the existence of the project or who can affect the project’s existence. Stakeholders can enter and exit the project as conditions change within the project.

Question 14

Stakeholder analysis

Answer 14

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Question 15

Stakeholder classification models

Answer 15

These charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include: the power/interest grid, The power/influence grid, the influence/impact grid, and the salience model.

Question 16

Stakeholder engagement

Answer 16

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communications, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Question 17

Stakeholder identification

Answer 17

A project initiation activity to identify, document, and classify the project’s stakeholders as early as possible in the project.

Question 18

Stakeholder management

Answer 18

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and control stakeholder engagement.

Question 19

Stakeholder management plan

Answer 19

The stakeholder management plan documents a strategy for managing the project stakeholders. The stakeholder management plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Question 20

Stakeholder management planning

Answer 20

The project manager works with the project team and subject matter experts to create a strategy to manage the project’s stakeholders.

Question 21

Stakeholder register

Answer 21

A documentation of each stakeholder’s contact information, positions, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project.

Question 22

Supportive stakeholder status

Answer 22

This is part of stakeholder analysis classification. A supportive stakeholder is aware of your project and is supportive and hopeful that the project will be successful.

Question 23

Unaware stakeholder status

Answer 23

Part of stakeholder analysis classification. An unaware status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.