Chapter 10 - Managing Project Communications

Question 1

Acknowledgement

Answer 1

The receiver signals that the message has been received. An acknowledgement shows receipt of the message, but not necessarily agreement with the message.

Question 2

Active listening

Answer 2

The receiver confirms that the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation.

Question 3

Choice of media

Answer 3

The best modality to use when communicating that is relevant to the information being communicated.

Question 4

Communication assumptions

Answer 4

Anything that the project management team believes to be true but hasn’t proven to be true. For example, the project management team may assume that all of the project team can be reached via cell phone, but parts of the work as of this writing, don’t have a cell phone.

Question 5

Communication barrier

Answer 5

Anything that prohibits communication from occurring.

Question 6

Communications channel formula

Answer 6

N(N-1)/2, where N represents the number of identified stakeholders.This formula reveals the total number of communications channels within a project.

Question 7

Communications constraints

Answer 7

Anything that limits the project management team’s options. When it comes to communication constraints, geographical locales, incompatible communications software, and even limited communications technology can constrain the project team.

Question 8

Communications management plan

Answer 8

A project management subsidiary plan that defines the stakeholders who need specific information, the person who will supply the information, the schedule for the information to be supplied, and the approval modality to provide the information.

Question 9

Cost reporting system

Answer 9

A system to record the actual costs of the project activities.

Question 10

Decoder

Answer 10

The device that decodes a message as it is being received.

Question 11

Effective listening

Answer 11

The receiver is involved in the listening experience by paying attention to visual cues from the speaker and para-lingual characteristics, and by asking relevant questions.

Question 12

Encoder

Answer 12

The device that encodes the message being sent.

Question 13

Feedback

Answer 13

The sender confirms that the receiver understands the message by directly asking for a response, questions for clarification, or other confirmation.

Question 14

Influence/impact grid

Answer 14

Stakeholders are mapped on a grid based on their influence over the project in relation to their influence over project execution.

Question 15

Information presentation tools

Answer 15

A software package that allows the project management team to present the project’s health through graphics, spreadsheets, and text. (Think of Microsoft Project)

Question 16

Information retrieval system

Answer 16

A system to quickly and effectively store, archive, and access project information.

Question 17

Interactive communication

Answer 17

This is the most common and most effective approach to communication. It’s where two or more people exchange information. Consider status meetings, ad-hoc meetings, phone calls, and video conferences.

Question 18

Lessons learned

Answer 18

This is documentation of what did and did not work in the project implementation. Lessons learned documentation is created throughout the project by the entire project team. When lessons learned sessions are completed, they’re available to be used and applied by the entire organization. They are now part of the organizational process assets.

Question 19

Medium

Answer 19

The device or technology that transports a message.

Question 20

Noise

Answer 20

Anything that interferes with or disrupts a message.

Question 21

Paralingual

Answer 21

The pitch, tone, and inflections in the sender’s voice affecting the message being sent.

Question 22

Performance report

Answer 22

A report that depicts how well a project is performing. Often, the performance report is based on earned value management and may include cost or schedule variance reports.

Question 23

Nonverbal

Answer 23

Facial expressions, hand gestures, and body language are nonverbal cues that contribute to a message. Approximately 55 percent of communication is nonverbal.

Question 24

Project presentations

Answer 24

Presentations are useful in providing information to customers, management, the project team, and other stakeholders.

Question 25

Project records

Answer 25

All the business of the project communications is also part of the organizational process assets. This includes e-mails, memos, letters, and faxes.

Question 26

Project reports

Answer 26

Reports are formal communications on project activities, their status, and conditions.

Question 27

Pull communication

Answer 27

This approach pulls the information from a central repository, like a database of information. Pull communications are good for large groups of stakeholders who want access to project information at their discretion. Consider a project web site where stakeholders can periodically drop by for a quick update on the project status.

Question 28

Push communication

Answer 28

This approach pushes the information from the sender to the receiver without any real acknowledgement that the information was really received or understood. Consider letters, faxes, voicemail messages, e-mails, and other communications modalities that the sender packages and sends to receivers through some intermediary network.

Question 29

Receiver

Answer 29

The person who receives the message.

Question 30

Sender

Answer 30

The person who is sending the message.

Question 31

Sender-receiver models

Answer 31

Feedback loops and barriers to communications.

Question 32

Stakeholder notifications

Answer 32

Notices to the stakeholders about resolved issues, approved changes, and the overall health of the project.

Question 33

Status review meeting

Answer 33

A regularly scheduled meeting to discuss the status of the project and its progress toward completing the project scope statement.

Question 34

Time reporting system

Answer 34

A system to record the actual time to complete project activities.