Chapter 13 - IMC, Advertising And PR Flashcards

1
Q

Identify the components of the communication process

A
  1. Noise
  2. Sender
  3. Transmitter encodes message
  4. Communication channel
  5. Receiver
  6. Feedback loop
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2
Q

What are the four steps in the AIDA model?

A

Awareness
Interest
Desire
Action

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3
Q

Awareness

A

recognise that the brand name is a type of retailer/product/service

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4
Q

Interest

A

Is a product worth investigating

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5
Q

Desire

A

Customer should move from ‘I like it’ to ‘I want it’

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6
Q

Action

A

Acting on the interest by searching for or purchasing the product

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7
Q

What are the various integrative communications channels

A
Advertising
Direct marketing media
Email
Public relations
Websites
Corporate blogs
Social media
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8
Q

Describe the steps in designing and executing an advertising campaign

A
  1. Identify target audience
  2. Set advertising objectives
  3. Determine the advertising budget
  4. Convey the message
  5. Evaluate and select media
  6. Create ad
  7. Assess impact using marketing metrics
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9
Q

Identify three objectives of advertising

A

Informative
Persuasive
Reminder

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10
Q

Describe the different ways that advertisers appeal to customers

A

Informational

Emotional

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11
Q

Identify the various types of media

A
Television
Radio
Newspapers
Magazines
Internet
Outdoors
Direct marketing
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12
Q

Describe the elements of public relations toolkit

A
Publications
Video and audio
Annual reports
Media relations
Electronic media
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13
Q

Identify the various types of sales promotions

A
Coupons
Deals
Premiums
Contests
Sweepstakes
Samples
Loyalty programs
Point of purchase displays
Rebates
Product placement
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14
Q

Explain the methods used to allocate the IMC budget

A

Objectives and task method

Rule of thumb method

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15
Q

Objective and task method

A

Determines budget required to undertake task

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16
Q

Rule of thumb method

A

Used to set budgets. Three different types of rule and thumb methods

  1. Competitive parity
  2. Percentage of sales
  3. Available budget
17
Q

Identify marketing metrics used to measure IMC success

A

Gross rating points

Click-through tracking

18
Q

Gross rating points

A

Equals reach (% of target population exposed to communication media) x frequency (number of times an audience is exposed to a message)

19
Q

Click-through tracking

A

Measures how many times users click on an ad banner