Chapter 13: Hardware and Network Troubleshooting

Question 1

What are 4 possible reasons for “unexpected shutdowns”?

Answer 1

1. Dead short caused by loose screws, slot covers or cards
2. CPU overheating
3. Power supply overheating
4. Power supply failure

Question 2

What are the 4 steps to diagnosing system lockups?

Answer 2

1. Shut down the system, remove and reinstall memory and remove dust
2. Check the specifications for memory (can be checked in the BIOS or can run diagnostic apps)
   3.