Chapter 13 Flashcards
employee rights
guarantees of fair treatment that become rights when they are granted to employees by the courts, legislation, or employers
negligence
The failure to provide reasonable care when such failure results in injury to consumers or other employees
psychological contract
expectations of a fair exchange of employment obligations between an employee and employer
employment at will principle
The right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses.
wrongful discharge
a discharge, or termination, of an employee that is illegal
whistle-blowing
complaints to governmental agencies by employees about their employers’ illegal or immoral acts or practices
constructive discharge
an employees voluntary termination of his or her employment because of harsh, unreasonable employment conditions placed on the individual by the employer.
impairment testing
Also called fitness for duty or performance based testing it measures whether an employee is alert enough to work
discipline
a tool, used to correct and mold the particles of employees to help them perform better so they conform to acceptable standards
progressive discipline
the application of corrective measures by increasing degrees
positive, or non punitive discipline
A system of discipline that focuses on early correction of employee misconduct, with the employee taking total responibility for correcting the problem
due process
procedures that costitute fair treatment, such s allowing an employee to tell his or her story about an alleged infraction and defend against it
alternative dispute resolution
a term applied to different employee complaint or dispute resolution methods that do not involve going to court.
step review system
a system for reviewing employee complaints and disputes by successively higher levels of managment
peer-review system
A system for reviewing employee complaints that utilizes a group composed of equal numbers of employee representatives and management appointees. the group weighs evidence, considers arguments and, after deliberation, votes render a final decision
open-door policy
a policy of settling grievances that identifies various levels of management above the immediate supervisor for employee contact.
ombudsman
A designated individual from whom employees may seek counsel for resolution of their complaints
mediation
The use of an impartial neutral to reach a compromise decision in employment disputes
mediator
A third party in an employment dispute who meets with one party and then the other in order to suggest compromise solutions or to recommend concessions from each side that will lead to an agreement.
ethics
a set of standards of conduct and moral judgements that help to determine right and wrong behavior.
