Chapter 13

Question 1

employee rights

Answer 1

guarantees of fair treatment that become rights when they are granted to employees by the courts, legislation, or employers

Question 2

negligence

Answer 2

The failure to provide reasonable care when such failure results in injury to consumers or other employees

Question 3

psychological contract

Answer 3

expectations of a fair exchange of employment obligations between an employee and employer

Question 4

employment at will principle

Answer 4

The right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses.

Question 5

wrongful discharge

Answer 5

a discharge, or termination, of an employee that is illegal

Question 6

whistle-blowing

Answer 6

complaints to governmental agencies by employees about their employers’ illegal or immoral acts or practices

Question 7

constructive discharge

Answer 7

an employees voluntary termination of his or her employment because of harsh, unreasonable employment conditions placed on the individual by the employer.

Question 8

impairment testing

Answer 8

Also called fitness for duty or performance based testing it measures whether an employee is alert enough to work

Question 9

discipline

Answer 9

a tool, used to correct and mold the particles of employees to help them perform better so they conform to acceptable standards

Question 10

progressive discipline

Answer 10

the application of corrective measures by increasing degrees

Question 11

positive, or non punitive discipline

Answer 11

A system of discipline that focuses on early correction of employee misconduct, with the employee taking total responibility for correcting the problem

Question 12

due process

Answer 12

procedures that costitute fair treatment, such s allowing an employee to tell his or her story about an alleged infraction and defend against it

Question 13

alternative dispute resolution

Answer 13

a term applied to different employee complaint or dispute resolution methods that do not involve going to court.

Question 14

step review system

Answer 14

a system for reviewing employee complaints and disputes by successively higher levels of managment

Question 15

peer-review system

Answer 15

A system for reviewing employee complaints that utilizes a group composed of equal numbers of employee representatives and management appointees. the group weighs evidence, considers arguments and, after deliberation, votes render a final decision

Question 16

open-door policy

Answer 16

a policy of settling grievances that identifies various levels of management above the immediate supervisor for employee contact.

Question 17

ombudsman

Answer 17

A designated individual from whom employees may seek counsel for resolution of their complaints

Question 18

mediation

Answer 18

The use of an impartial neutral to reach a compromise decision in employment disputes

Question 19

mediator

Answer 19

A third party in an employment dispute who meets with one party and then the other in order to suggest compromise solutions or to recommend concessions from each side that will lead to an agreement.

Question 20

ethics

Answer 20

a set of standards of conduct and moral judgements that help to determine right and wrong behavior.