Chapter 13 Flashcards
Industrial-Organizational (I-O) Psychology
how human behavior and psych effect work and effected by work
What are the 3 areas of I-0 Psych and What do they investigate
- Industrial-describing job requirements and assessing individual abilities to meet requirements
- Organizational-how relationships among employees affect employees and performance of business
- Human factor- study of how workers interact with tools of work and how to design tools to optimize health, productivity and work
What’s job analysis
accurately desiring task/job
How is job analysis used to to select applicants
candidates are evaluated to asses fit with job
How are job candidates typically evaluated?
Performance appraisal
Training vs Mentoring
Mentoring is more positive and has more guidance (mentored do better)
vs.
Training more straight forward and less personal
Performance appraisal
evaluation of employee’s success or lack of at performing job
Equal Employment Opportunity Commission (EEOC)
enforcing laws that make it illegal to discriminate against job applicant/employee
Immutable Characteristics
trait of individual that is fundamental to identity
Americans with Disabilities Act (ADA)
people may not be discriminated against due to nature of disability
Disability
a physical or mental condition that limits a person’s movements, senses, or activities
Bona fide occupational qualifications (BFQQ’s)
requirements of certain occupation for which denying an individual employment would otherwise violate law
3 test used to determine whether sex-related BFQQ’s
- would most women be able to perform job job
- would hiring other gender undermine business
- is employer unable to make other accommodations
Job Satisfaction
degree which individuals enjoy job
Job Stress
caused by stressor in occupation and affects job satisfaction
Work-family balance
juggling demands of work life with family (personal) life
3 sources of work-family conflicts
- time to work and family
- strain from work and family
- behaviors required from work/family
Effective work-family coping
- practical support form from home
- immediate supervisor support
Ineffective work-family coping
- flex time
- telecommuting
Problems with flextime and telecommuting
Tele-problems closer to home
Theory X approach to management
mangegers assume most dislike work and not self directed
Theory Y approach to management
seek inner satisfaction and fulfillment form work and more likely to listen to employee feedback
*better
Work teams
groups of people given specific task to achieve together
*gender mixed better
Transactional leaders
focus on supervision and organizational goals achieved through rewards/punishiments
