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Psychology 1000 Zimmerman > Chapter 13 > Flashcards

Chapter 13 Flashcards

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1
Q

Industrial-Organizational (I-O) Psychology

A

how human behavior and psych effect work and effected by work

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2
Q

What are the 3 areas of I-0 Psych and What do they investigate

A
  1. Industrial-describing job requirements and assessing individual abilities to meet requirements
  2. Organizational-how relationships among employees affect employees and performance of business
  3. Human factor- study of how workers interact with tools of work and how to design tools to optimize health, productivity and work
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3
Q

What’s job analysis

A

accurately desiring task/job

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4
Q

How is job analysis used to to select applicants

A

candidates are evaluated to asses fit with job

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5
Q

How are job candidates typically evaluated?

A

Performance appraisal

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6
Q

Training vs Mentoring

A

Mentoring is more positive and has more guidance (mentored do better)
vs.
Training more straight forward and less personal

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7
Q

Performance appraisal

A

evaluation of employee’s success or lack of at performing job

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8
Q

Equal Employment Opportunity Commission (EEOC)

A

enforcing laws that make it illegal to discriminate against job applicant/employee

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9
Q

Immutable Characteristics

A

trait of individual that is fundamental to identity

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10
Q

Americans with Disabilities Act (ADA)

A

people may not be discriminated against due to nature of disability

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11
Q

Disability

A

a physical or mental condition that limits a person’s movements, senses, or activities

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12
Q

Bona fide occupational qualifications (BFQQ’s)

A

requirements of certain occupation for which denying an individual employment would otherwise violate law

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13
Q

3 test used to determine whether sex-related BFQQ’s

A
  1. would most women be able to perform job job
  2. would hiring other gender undermine business
  3. is employer unable to make other accommodations
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14
Q

Job Satisfaction

A

degree which individuals enjoy job

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15
Q

Job Stress

A

caused by stressor in occupation and affects job satisfaction

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16
Q

Work-family balance

A

juggling demands of work life with family (personal) life

17
Q

3 sources of work-family conflicts

A
  1. time to work and family
  2. strain from work and family
  3. behaviors required from work/family
18
Q

Effective work-family coping

A
  • practical support form from home

- immediate supervisor support

19
Q

Ineffective work-family coping

A
  • flex time

- telecommuting

20
Q

Problems with flextime and telecommuting

A

Tele-problems closer to home

21
Q

Theory X approach to management

A

mangegers assume most dislike work and not self directed

22
Q

Theory Y approach to management

A

seek inner satisfaction and fulfillment form work and more likely to listen to employee feedback
*better

23
Q

Work teams

A

groups of people given specific task to achieve together

*gender mixed better

24
Q

Transactional leaders

A

focus on supervision and organizational goals achieved through rewards/punishiments

25
Q

Transformational leaders

A
  1. charismatic
  2. inspirational
  3. intellectually stimulating
  4. considerate
26
Q

Organizational culture

A

values,visions,hierarchies,norms and interactions with employees

27
Q

What influences organizational culture

A

management?

28
Q

Diversity Training

A

teaches cultural differences with goal of improving teamwork

29
Q

Importance of diversity training

A

companies more global and work with many different cultures

30
Q

Reducing prejudice between groups (contact hypothesis)

A
  • equal standings in group
  • common goals
  • cooperation with each other
  • support from authority
31
Q

Sexual harassment

A

sexually based behavior that is knowingly unwanted

32
Q

3 types of sexual harassment

A
  1. liquid pro qu (doing a favor to get one it return)
  2. rewards contingent on sexual behaviors
  3. hostile work environment
33
Q

Workplace violence

A

any threat, harassment, intimidation at work

34
Q

Warning signs of workplace violence

A

feeling of being treated unfair

35
Q

Procedural justice

A

fairness of process by outcomes determined in conflict

36
Q

Workplace safety

A

safety at work

37
Q

Checklist

A

method used to reduce accidents at work

Psychology 1000 Zimmerman (3 decks)

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