Chapter 12 Stress

Question 1

eight actions to reduce stress

Answer 1

1. Ensure that an employee’s workload is compatible with the individual’s capabilities and resources.
2. Design jobs to provide meaningul opportunities for employees to use their skills.
3. Clearly define employee rols and responsibilities.
4. Provide workers with the opportunity to participate in decision making.
5. Improve the communications process.
6. Increase opportunities for social interaction among employees.
7. Develop appropriate work schedules.
8. Train managers and employees to be sensitive to the symptoms of stress.
9. Establish a stress management policy.

Question 2

sick building syndrome

Answer 2

used to describe situations in which employees experience acute health and comfort effects that appear to be linked to the length of time spent in a building but no specific illness or cause can be identified

Question 3

ergonomics

Answer 3

seeks to ensure that the physical and behavioural characteristics of the employee are compatible with the work system (including methods of work, machines and equipment, the work environment, and the workplace or work station layout)

Question 4

ergonomics prevents injuries

Answer 4

over-exertion and repetitive-strain injuries