Chapter 12: Human Resource Management Flashcards
What is HRM?
A process involving attracting, developing and maintaining a quality workforce to support the organisation.
Workers with relevant skills are needed, and HRM makes them available.
What are the steps in the HRM process?
Attracting a quality workforce includes HR planning, recruitment and selection.
Developing a quality workforce includes employee orientation, training and development, and career planning and development
Maintaining a quality workforce includes management of employee retention and turnover, performance appraisal and remuneration and benefits
What is recruitment?
A set of activities designed to attract a qualified pool of job applications to an organisation.
This can be internal or external, with each method having its benefits.
What are the three steps in the recruitment process?
Advertising a job vacancy
Preliminary contact with potential job candidates
Initial screening to create a pool of qualified applicants
What is socialisation?
The process of influencing the expectations, behaviours, and attitudes of new employees in a way that is considered desirable by the organisation. This is done to obtain the best fit between the person, job and organisation.
What is employee orientation?
Orientation familiarises new employees with jobs, co-workers and organisational policies and services.
it clarifies the mission, culture and organisational objectives
What is training?
A set of activities that provides learning opportunities to acquire and improve job-related skills. May include on the job or off the job training at an external location.
What are some types of on-the-job training?
Job rotation - Allows people to spend time working in different jobs and expand range of job capabilities
Coaching - experienced person provide performance advice
Role-Modelling - demonstrates through day-to-day personal behaviour what is expected of others
Mentoring - assigns early-career employees as protégés to more senior ones
What are some ways of maintaining employees?
Career development. Remuneration and benefits. Retention and turnover. Employee engagement. Work-life balance.
What are strong engagement levels associated with?
Feeling valued
Teamwork
Trust in senior leadership
What characteristics do highly engaged employees share?
Connecting Shaping Contributing Stretching (Challenging) Learning Achieving
What is career planning? What questions are asked?
Career planning is the process of systematically matching career goals and individual capabilities with opportunities for their fulfilment.
Questions asked include - Who am I? Where do I want to go? How do I get there?
What is a career plateau? What may be some reasons for this occurring?
A career plateau is a position from which someone is unlikely to move to a higher level of work responsibility. Plateauing is optimal for some and not optimal for others. Common reasons for plateauing include
Personal choice
Limited abilities
Limited opportunities
What are the different types of remuneration and benefits?
Base remuneration is a salary or hourly wage paid to an individual, it can make an organisation a desirable place of employment.
Fringe benefits are additional non-wage or non-salary forms of remuneration. These include superannuation and company cars.
Flexible benefits are programs that allow employees to choose from a range of benefit options
What else does HRM have to take into account when terminating employment?
Extra costs involving time, etc. OPPORTUNITY COSTS.
