Chapter 12 Groups Flashcards
What are groups?
2 or more people and Perceive themselves as a group
what is group cohesion?
Cohesive Groups Trust & like each other Are committed to accomplishing a team goal Possess group pride Are more productive, efficient, & successful
what is group homogeneity?
Similar members
What are group roles?
Roles product of personality & experience
Task Oriented
Offer new ideas
Coordinate activities
High in conscientiousness
Social Oriented
Encourage cohesiveness
Encourage participation
High in agreeableness
Individual Oriented
Block group activities
Call attention to oneself
Disrupt effectiveness
What are task-oriented groups?
Offer new ideas
Coordinate activities
High in conscientiousness
what are social oriented groups tasks?
Encourage cohesiveness
Encourage participation
High in agreeableness
what are individual oriented groups?
Block group activities
Call attention to oneself
Disrupt effectiveness
Presence of others/Social facilitation and social loafing
Social Loafing: Downside of Group Effort
effort won’t be noticed
no reward free-rider theory
when things are going well, effort isn’t necessary
sucker-effect theory
others aren’t trying, why should I?
What is groupthink?
Stressing Cohesion over Sound Decision Making: Groupthink Can occur when group: is cohesive is insulated from outsiders believes it is infallible it is morally superior is under pressure to conform has a leader who promotes a favorite solution has gatekeepers who keep information from members
what are the causes of conflict?
Task interdependence
Personality Performance of group depends on work of individuals
Competition for resources
Jobs, raises, promotions, recognition, etc
Personality Jurisdictional ambiguity
Personality Lines of authority/roles unclear
Personality Communication barriers
Physical
Different locations
Cultural
Different customs/languages
Psychological
Different personalities
Personality
how do you deal with difficult people?
Direct Intervention
address behavior explain impact of behavior on others
Indirect Intervention
positive feedback when appropriate behavior is used
Direct Coping
separate difficult employee from others
Indirect Coping
provide training to others on dealing with difficult personalities
what is social facilitation and inhibition?
how does task interdependence cause group conflict?
Personality Performance of group depends on work of individuals
how does the competition for resources create group conflict?
Jobs, raises, promotions, recognition, etc
how does personality jurisdiction ambiguity cause group conflict?
Personality Lines of authority/roles unclear
how does personal communication barriers create group conflict?
Physical
Different locations
Cultural
Different customs/languages
How do you deal with difficult people?
Direct Intervention
address behavior explain impact of behavior on others
Indirect Intervention
positive feedback when appropriate behavior is used
Direct Coping
separate difficult employee from others
Indirect Coping
provide training to others on dealing with difficult personalities
how does direct intervention deal with difficult people?
address behavior explain impact of behavior on others
how does indirect intervention help deal with difficult people?
positive feedback when appropriate behavior is used
how does direct copying help deal with difficult people?
separate difficult employee from others
how does indirect copying help deal with difficult people?
provide training to others on dealing with difficult personalities
