Chapter 12 - Employment Communication Flashcards

1
Q

The purpose of a résumé

is to get you a BLANK — not a BLANK

A

Job interview, job

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2
Q

Résumé

A

Summarizes your history and qualifications for a job

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3
Q

What length do most recruiters prefer

A

One-page résumé for entry-level positions

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4
Q

A typical résumé includes

A

Contact information, education, work experience, other skills and experiences

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5
Q

What kind of résumé style do employers prefer

A

Chronological résumé style

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6
Q

Regardless of which type of organizational pattern you use, provide

A

Complete information about your work history

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7
Q

What kind of words should you use when describing work experience

A

Concrete, achievement-oriented words

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8
Q

Cover letter tells a prospective employer

A

That you are interested in and qualified for a position within the organization

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9
Q

An effective cover letter will achieve the following

A

• Express your interest in the company and the position
• Highlight how your background specifically matches job qualifications
• Reveal some of your personality
• Demonstrate your business writing skills
• Provide the employer with logistical information: how you can be reached and
when you’re available to work

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10
Q

Use the direct organizational plan for writing a

A

Solicited cover letter

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11
Q

Unsolicited cover letters

A

Initiate rather than responding to a job posting, must first get the reader’s attention

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12
Q

Openings for Cover Letters

A
  • Conservative
  • Creative
  • Unsolicited
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13
Q

What should you do in the closing of a cover letter?

A

Politely ask for an interview

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14
Q

When you don’t know of a specific position available but want to express interest
in a company, you can send a

A

Networking email

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15
Q

Organizational fit

A

Someone who will work well within the organizational culture

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16
Q

Behavioral (or structured) interviews

A

Based on the theory that past behavior

predicts future performance

17
Q

Respond to behavioral questions

A

The best response follows a “STAR” format:
• Situation or Task: What brief context is important for the interviewer to
understand?
• Action: How did you handle the situation? What did you do?
• Result: How did the situation turn out? How can you prove that your action was appropriate in the situation?

18
Q

What should you do after an interview?

A

Write a thank you note

19
Q

Business etiquette

A

Appropriate behavior in a business setting

20
Q

Criteria for an Appropriate Business Gift

A
  • Impersonal gift
  • For past favors
  • Given to everyone in similar circumstances
  • Not extravagant
21
Q

Online reputation

A

How you are represented on the Internet