Chapter 12 - Employment Communication Flashcards
The purpose of a résumé
is to get you a BLANK — not a BLANK
Job interview, job
Résumé
Summarizes your history and qualifications for a job
What length do most recruiters prefer
One-page résumé for entry-level positions
A typical résumé includes
Contact information, education, work experience, other skills and experiences
What kind of résumé style do employers prefer
Chronological résumé style
Regardless of which type of organizational pattern you use, provide
Complete information about your work history
What kind of words should you use when describing work experience
Concrete, achievement-oriented words
Cover letter tells a prospective employer
That you are interested in and qualified for a position within the organization
An effective cover letter will achieve the following
• Express your interest in the company and the position
• Highlight how your background specifically matches job qualifications
• Reveal some of your personality
• Demonstrate your business writing skills
• Provide the employer with logistical information: how you can be reached and
when you’re available to work
Use the direct organizational plan for writing a
Solicited cover letter
Unsolicited cover letters
Initiate rather than responding to a job posting, must first get the reader’s attention
Openings for Cover Letters
- Conservative
- Creative
- Unsolicited
What should you do in the closing of a cover letter?
Politely ask for an interview
When you don’t know of a specific position available but want to express interest
in a company, you can send a
Networking email
Organizational fit
Someone who will work well within the organizational culture
Behavioral (or structured) interviews
Based on the theory that past behavior
predicts future performance
Respond to behavioral questions
The best response follows a “STAR” format:
• Situation or Task: What brief context is important for the interviewer to
understand?
• Action: How did you handle the situation? What did you do?
• Result: How did the situation turn out? How can you prove that your action was appropriate in the situation?
What should you do after an interview?
Write a thank you note
Business etiquette
Appropriate behavior in a business setting
Criteria for an Appropriate Business Gift
- Impersonal gift
- For past favors
- Given to everyone in similar circumstances
- Not extravagant
Online reputation
How you are represented on the Internet
