CHAPTER 12: Disaster Recovery and Troubleshooting

Question 1

A tool that provides you with a single location where you can identify and address any security issues, maintenance requirements, and errors that have arisen.

Answer 1

Action Center

Question 2

A tool included in Windows 7 that allows you to set up backup regiments to back up fi les, restore fi les, create a system image, and create a system repair disc.

Answer 2

Backup and Restore

Question 3

A database of boot confi guration data that is used during the boot process for Windows Vista and Windows 7.

Answer 3

boot confi guration data (BCD)

Question 4

Data that is stored in its raw digital form as binary numbers. Data stored in this format cannot be viewed properly by text editors such as Notepad or Wordpad.

Answer 4

binary format

Question 5

A programming standard for writing multimedia applications that interact with video, sound, and input devices such as the keyboard.

Answer 5

DirectX

Question 6

An MMC console snap-in used to browse and manage the records of system events and messages stored in system event logs.

Answer 6

Event Viewer

Question 7

A recovery option that restores settings in the registry hive HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet that were in place the last time the computer was started successfully and a user logged on.

Answer 7

Last Known Good confi guration

Question 8

A standard for graphical management utilities called Microsoft Management Consoles (MMC). Management consoles can be added as snap-ins for a bare-bones MMC application.

Answer 8

MMC

Question 9

A new tool included in Windows 7 that allows users to record the exact steps required to reproduce a problem. The recorded steps can then be forwarded to help desk staff for analysis.

Answer 9

Problem Steps Recorder

Question 10

Random Access Memory, otherwise known as chip-based memory that stores instructions and data in silicon-based chips that are very quick to access but only suitable for short-term data storage.

Answer 10

RAM

Question 11

A tool that rates the system stability of Windows 7 and lets you monitor the events that contribute to system stability.

Answer 11

Reliability Monitor

Question 12

A troubleshooting startup mode that is typically used when the regular startup mode for Windows 7 fails

Answer 12

Safe Mode

Question 13

A backup option to save the current operating system partition and all of its data to an image-based fi le.

Answer 13

System Image Recovery

Question 14

A tool that scans the current state of the computer and reports its fi ndings in a searchable tree format.

Answer 14

System Information

Question 15

A recovery option that restores the operating system to a previously saved state by reversing changes to Windows system fi les, the registry, and newly installed software.

Answer 15

System Restore

Question 16

A special security service designed to restrict access to critical operating system fi les and registry settings. Administrators and the operating system only have read-only access to resources protected by TrustedInstaller. The TrustedInstaller service will not install an update unless Microsoft digitally signs the update.

Answer 16

TrustedInstaller

Question 17

A standard low-resolution graphics mode that is typically used when troubleshooting incompatible video drivers or drivers set to a high resolution that is not supported by the attached monitor.

Answer 17

VGA

Question 18

A Windows 7 feature that protects system fi les and registry keys from unauthorized changes.

Answer 18

Windows Resource Protection

Question 19

The network fi lter that Windows 7 applies to restrict inbound and outbound network traffi c on any network interface available to the computer.

Answer 19

Windows Firewall

Question 20

The Windows Management Interface is a standard for accessing operating system operational status and confi guration controls through remote management utilities

Answer 20

Windows Management Instrumentation (WMI)