Chapter 12: Communication Privacy Management

Question 1

Who is the author of Communication Privacy Management theory?

Answer 1

Sandra Petronio

Question 2

What are the three inherent assumptions noted by West & Turner?

Answer 2

1) humans are choice makers
2) humans are rule makers and followers
3) human choices and rules are based on a consideration of others as well as the self

Question 3

Elaboration on “human choices and rules are based on a consideration of others as well as the self”

Answer 3

(a) the self is in relationship with others

b) the dialectical tension between privacy and disclosure (if we disclose everything, we have no concept of privacy

Question 4

What are the three main parts of the theory?

Answer 4

• ownership
• control
• turbulence

Question 5

Ownership:

Answer 5

there are boundaries between what I know and others don’t know

Question 6

Turbulence:

Answer 6

what happens when things don’t go as expected

i.e., we get upset when someone shares our private information

Question 7

Control:

Answer 7

we make decisions about whether to share or not

Question 8

What is the “engine” of CPM?

Answer 8

control

• we make decisions about whether to share information or now

Question 9

Finish Core principle #1: People believe they ____ and have a right to ____ ____ ____ ____.

Answer 9

own; control their private information

Question 10

Why do people wan to believe they own and control their private information?

Answer 10

• feel less vulnerable
• increase autonomy
• inherent responsibility to handle private information carefully

Question 11

Do people actually own their private information?

Answer 11

no, it’s a perception. you can physically show ownership of it

Question 12

Finish Core principle # 2: People control their ____ information through the use of ____ ____ ____.

Answer 12

personal; personal privacy rules

Question 13

Personal rules:

Answer 13

rules that I make for just me – not necessarily societal norms

Question 14

What things impact the rules/patterns people use?

Answer 14

• culture
• gender
• motivation
• context
• risks/benefits

Question 15

Finish Core principle #3: When others are told or discover a person’s ____ ____, they become _____ of that information

Answer 15

private information; co-owners

Question 16

What does someone else finding out someone’s private information create?

Answer 16

a collective privacy boundary and a confidant

Question 17

Co-owners of private information may disagree on management.

Answer 17

True.

Question 18

What happens when reluctant receivers acquire private information?

Answer 18

they may not care as much about adhering to the owner’s rules for the information

Question 19

Finish Core principle #4: Co-owners of private information need to negotiate ____ _____ ____ rules about telling others (relational _____).

Answer 19

mutually agreeable privacy; harmony

Question 20

What are the three coordination activities?

Answer 20

1) boundary ownership
2) boundary linkage
3) boundary permeability

Question 21

How you become a confidant influences the amount of control you have?

Answer 21

true

Question 22

Deliberate confidant:

Answer 22

solicits information

Question 23

Reluctant confidant:

Answer 23

less likely to follow the rules (did not ask for the information)

Question 24

Shareholders:

Answer 24

vested/committed to the original owner’s rules

Question 25

Stakeholder:

Answer 25

we make the rules

Question 26

Boundary linkage:

Answer 26

forming boundary alliances to determine who else gets to know

Question 27

Boundary permeability:

Answer 27

how strong is the boundary between us // information can be shared or it can’t

Question 28

Finish Core principle #5: When ____ don’t effectively negotiate and follow jointly held privacy rules, boundary _____ is the likely result.

Answer 28

co-owners; turbulence

Question 29

What are the conditions for turbulence?

Answer 29

• fuzzy boundaries
• intentional breaches
• mistake

Question 30

What is the difference between an intentional breach as a personal advantage vs. a confidentiality dilemma?

Answer 30

personal advantage - information shared so the person gains something
confidentiality dilemma - damned if you do, damned if you don’t

Question 31

What should you do if turbulence does occur?

Answer 31

go back and adjust the rules or clarify them

Question 32

Descriptive theory

Answer 32

theories that describe how something is

Question 33

Prescriptive theory

Answer 33

theories that say how people should act or how things ought to be

Question 34

Marsha is a boss to Jeff and Ruthie. Marsha tells Ruthie that Marsha has been approached by a competitor to go work for them. Marsha firmly requests that Ruthie keep it just between them since she was still deciding what to do. Ruthie, who is always looking for a chance to look like she is more important than her coworkers, tells Jeff that Marsha confided in her. It made Ruthie feel powerful to be able to tell Jeff that their boss confided in her (and not him). Petronio’s CPM theory suggests this might create (a/an) ____ due to ____.

Answer 34

turbulence, intentional breach

Question 35

What type of theory is CPM?

Answer 35

interpretive

Question 36

What tradition(s) does CPM theory represent?

Answer 36

cybernetic and socio-cultural

Question 37

In CPM theory, boundary linkage, ownership and permeability are

Answer 37

established through communication and negotiated

Question 38

CPM: Griffin establishes this theory as being more ____ than ____.

Answer 38

interpretive, objective

Question 39

CPM: This theory assumes people are

Answer 39

all of these are correct

• rule followers, choice makers, rule makers

Question 40

CPM: When explaining CPM, I also discussed theories that say how people should act or how things ought to be. These were called ____ theories.

Answer 40

prescriptive

Question 41

CPM: Laura tells Shondra about her pregnancy with Mike. Laura also tells Shondra not to tell anyone about the pregnancy. Shondra keeps her word and does not tell a soul. Shondra is considered to be a ____ of Laura’s private information.

Answer 41

Shareholder

Question 42

CPM: When co-owners negotiate privacy rules, a reluctant confidant is ____ likely to follow those rules.

Answer 42

less