Chapter 12 Flashcards
1
Q
On-the-job Training
A
a method of training whereby employees learn how to do the job as they are doing it. They are usually supervised closely while they learn ‘the ropes’
2
Q
Off-the-job Training
A
training that takes place away from the workplace so that the trainee can learn and make mistakes without impacting on the customer
3
Q
Induction
A
training for new staff that serves as an introduction to the company and its objectives, as well as the premises and where their job fits in
