Chapter 12

Question 1

1. Public Good

Answer 1

An item whose consumption does not reduce the amount available for others.

Question 2

2. Chilling Effect

Answer 2

The lack of bargaining flexibility caused by the parties’ fear that a concession made in negotiations will reduce the arbitration outcome.

Question 3

3. Narcotic or Dependency Effect

Answer 3

A result of frequent use of arbitration that may cause parties to lose the ability to freely negotiate settlements without third-party assistance.

Question 4

4. New Public Management (NPM)

Answer 4

A new approach to public administration in which public organizations are to become more decentralized, market-driven, and concerned with financial control, and managers more empowered and performance-orientated.

Question 5

5. Socio-technical Systems Design

Answer 5

Systems of new technology in which workers are complements to, not simply extensions of, technology; in which participation, communication, and collaboration are encouraged through an accommodative organizational structure, and in which individual workers achieve control through shared responsibility and minimal supervision.