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intro to business test 3 > chapter 12 > Flashcards

chapter 12 Flashcards

1
Q

what is HRM?

A

the process of determining HR needs

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2
Q

what are some of the needs of HRM?

A 
recruiting,
• selecting,
• developing,
• motivating,
• evaluating,
• compensating,
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3
Q

why is there a shortage of workers in skilled trades?

A

b/c of retirement of aging baby boomers.

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4
Q

what are shifts in employee attitudes towards work?

A

workers want more leisure time

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5
Q

what affects a declining economy?

A

affecting employee morale & increasing demand for temporary & part-time workers.

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6
Q

what is the hiring process?

A

recruiting, selecting, training/developping

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7
Q

what are the 5 steps for determining HR needs?

A

prepare HR inventory, prepare job analysis, assess demand, assess supply, establish strategic plan

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8
Q

what is preparing HR inventory?

A

ages, names, education, languages spoken, capabilities, training, specialized skills pertinent to organization

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9
Q

what is preparing job analysis?

A

study of what is done by employees who hold various job titles, necessary to recruit & train employees

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10
Q

what are the two parts of job analysis?

A

a. Description b. Specification

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11
Q

what Is assess demand?

A

future HR needs (technology impacting on required training

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12
Q

what is asses supply?

A

labour force is constantly shifting, getting older, becoming more technically oriented

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13
Q

what is establishing a strategic plan?

A

address recruitment, selection, training & development, evaluation, compensation, scheduling & career management

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14
Q

what is job analysis?

A

Observe current sales representatives doing the job.
Discuss job with sales managers.
Have current sales representatives keep a diary of their activities.

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15
Q

what is job description?

A

its about the job

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16
Q

what is job specification?

A

about the person. if there are bilingual, self motivated, have a diploma or degree in business

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17
Q

what is recruitment?

A

act of obtaining qualified people

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18
Q

what is the result of recruitment?

A

pool of qualified applicants.

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19
Q

what are some challenges of recruitment?

A

Some company policies demand promotion from within, operate under union contracts, or offer low wages
Emphasis on corporate culture, teamwork, & participative management, thus important to hire skilled people who fit corporate culture & leadership style

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20
Q

what are some external sources?

A

private employment agencies, trade schools, job fairs…

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21
Q

what are some internal sources?

A

transfers, promotions, retrained employees

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22
Q

what is selecting employees who will be productive?

A

Process of gathering information & deciding who should be hired for the best interests of individual & company

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23
Q

is selecting and training employees expensive?

A

yes

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24
Q

what are the 6 steps of selection?

A
  1. Obtaining complete application forms.
  2. Conducting initial & follow-up interviews.
  3. Giving employment tests.
  4. Conducting background investigations
  5. Obtaining results from physical exams
  6. Establishing trial (probationary) periods.
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25
when more workers are needed in a company, what does HR do?
HR may consider finding creative staffing alternatives rather than simply hiring new full-time employees.
26
what are contingent workers?
workers who do not have regular, full-time employment.
27
why are contingent workers hired?
Varying need for employees
28
what skills does training focus on?
ST skills
29
what abilities does development focus on?
LT abilities.
30
what are the three steps of training and development?
(1) assessing needs of the organization & employee skills to determine training needs; (2) designing training activities to meet identified needs; (3) evaluating effectiveness of training.
31
what is employee orientation?
is the process of introducing new, inexperienced, and transferred workers to the organization
32
what do orientation programs include?
informal talks to formal activities that last a day or more
33
what are some common training and development activities?
employee orientation – on-the-jobtraining – apprentice programs
34
how does training become more sophisticated?
as jobs become more sophisticated
35
what is on the job training?
fundamental training, employee begins his/ her tasks & learns by doing/ watching others & then imitates them at workplace. you get paid
36
what are apprentice programs?
period during which a learner works alongside an experienced employee to master skills & procedures of a craft (may involve classroom training).
37
what is off the job training?
occurs away from workplace & consists of programs to develop a variety of skills or foster personal development.
38
what is online training?
example of how technology is improving efficiency of many off-the-job training programs.
39
what is vestibule training?
done in classrooms where employees are taught on equipment similar to that used on job.
40
what is job simulation?
use of equipment that duplicates job conditions & tasks so that trainees can learn skills before attempting them on the job.
41
what is the difference between job simulation and vestibule training?
simulation attempts to duplicate exact combination of job conditions.
42
why do managers need special training?
– To be good communicators & to learn listening skills & empathy. – Need time management, planning & HR skills.
43
what do most management training programs include?
On-the-job coaching. • Understudy positions. • Job rotation. • Off-the-job courses & training.
44
what is empowering workers mean?
means giving employees authority (right to make a decision without consulting manager) & responsibility (requirement to accept consequences of one’s actions) to respond quickly to customer requests.
45
what is networking?
Process of establishing & maintaining contacts with key managers in one’s own (& other) organizations & using contacts to weave strong relationships that serve as informal development systems.
46
what is a mentor?
a corporate manager who supervises, coaches, & guides selected lower-level employees by introducing them to right people & being their organizational sponsor.
47
of equal or greater importance...
to potential managers is a mentor
48
what is performance appraisal used for?
identify training needs, use as a promotion tool, recognize workers’ achievements, evaluate hiring process, judge effectiveness of orientation process & as a basis for terminating workers
49
what are the six steps to performance appraisal?
1. Establish Standards 2. Communicate Standards 3. Evaluate Performance 4. Discuss Results 5. Take Corrective Action 6. Use Results to Make Decisions
50
what are some dos of performance appraisal?
allow sufficient time without distractions, do end the appraisal with positive suggestions for employee improvement, include the employee in the process
51
what are some donts of performance appraisal?
dont attack the employee personally, dont make the employee feel uncomfortable, dont wait until the appraisal to address problems
52
what do companies compete for?
employees
53
what is the main marketing tool that companies use to attract and retain qualified employees
Compensation (large operating cost)
54
what is pay equity?
equal pay for work of equal value. compares value of male and female jobs by evaluating based on skill effort responsibility and working conditions
55
what are some pay systems?
salary, commission plans, bonus plans, COLAS...
56
what are compensating teams?
a way of rewarding performance in team settings. That is, individuals are rewarded based on the performance of the team as opposed to individual performance
57
what are fringe benefits?
benefits that provide additional compensation to employees (in recent years grew faster than wages).
58
what are cafeteria style benefits (flexible benefits plan?)
allow employees to choose which benefits they want, up to a certain $ amount
59
what is a flexitime plan?
work schedule gives employees some freedom to choose when to work, as long as they work required # of hrs.
60
what is a compressed workweek?
work schedule allows employee to work a full number of hrs per week but in fewer days.
61
what is telework or telecommuting?
when workers dont work from their office (remote working)
62
what has contributed to telework?
Changing gas prices, leading-edge technology, pushes for work–life flexibility .
63
what is job sharing?
an arrangement whereby two part-time employees share one full-time job.
64
how has job sharing received more attention?
more women with small children have entered labour force.
65
what is promoting and reassigning employees?
Many companies find that promotion from within company improves employee morale.
66
what are internal promotions?
rather than searching for external talent, it means promoting employees who have shown themselves to be capable of taking on new responsibilities.
67
what is terminating employees?
any employee of Company who will not be a Continuing Employee and whose employment will be terminated immediately prior to or after the Closing Date.
68
how do downsizing companies get people to retire
``` offer early retirement benefits to entice older (more expensive) workers to retire. ```
69
what does early retirement help increase?
increases morale of the surviving employees.
70
what is the human rights act?
Act requires that everyemployer ensure equal opportunities & no discrimination with regards to race, ethnicity, religion, age, sex, sexual orientation, marital/family status, & disability.
71
what does the occupational health and safety act focus on?
Focuses on safe & healthy workplaces & work practices, & safety standards protecting the general public.
72
what is the most important employee right?
right to refuse unsafe work.
73
what is the worker's compensation act?
Insurance scheme designed to protect employees who are injured at work. cant get a lawyer against employer
74
what is employment equity?
employment activities designed to increase employment opportunities for groups with past discrimination
75
what is reverse discrimination?
discriminating against members of a dominant or majority group (say, whites or males) usually as a result of policies designed to correct previous discrimination against minority or disadvantaged groups.
76
are disabilities protected by laws?
yes
77
can businesses discriminate against people with physical or mental disabilities?
no

intro to business test 3 (3 decks)

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