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intro to business test 3 > chapter 12 > Flashcards

chapter 12 Flashcards

1
Q

what is HRM?

A

the process of determining HR needs

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2
Q

what are some of the needs of HRM?

A 
recruiting,
• selecting,
• developing,
• motivating,
• evaluating,
• compensating,
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3
Q

why is there a shortage of workers in skilled trades?

A

b/c of retirement of aging baby boomers.

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4
Q

what are shifts in employee attitudes towards work?

A

workers want more leisure time

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5
Q

what affects a declining economy?

A

affecting employee morale & increasing demand for temporary & part-time workers.

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6
Q

what is the hiring process?

A

recruiting, selecting, training/developping

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7
Q

what are the 5 steps for determining HR needs?

A

prepare HR inventory, prepare job analysis, assess demand, assess supply, establish strategic plan

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8
Q

what is preparing HR inventory?

A

ages, names, education, languages spoken, capabilities, training, specialized skills pertinent to organization

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9
Q

what is preparing job analysis?

A

study of what is done by employees who hold various job titles, necessary to recruit & train employees

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10
Q

what are the two parts of job analysis?

A

a. Description b. Specification

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11
Q

what Is assess demand?

A

future HR needs (technology impacting on required training

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12
Q

what is asses supply?

A

labour force is constantly shifting, getting older, becoming more technically oriented

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13
Q

what is establishing a strategic plan?

A

address recruitment, selection, training & development, evaluation, compensation, scheduling & career management

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14
Q

what is job analysis?

A

Observe current sales representatives doing the job.
Discuss job with sales managers.
Have current sales representatives keep a diary of their activities.

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15
Q

what is job description?

A

its about the job

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16
Q

what is job specification?

A

about the person. if there are bilingual, self motivated, have a diploma or degree in business

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17
Q

what is recruitment?

A

act of obtaining qualified people

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18
Q

what is the result of recruitment?

A

pool of qualified applicants.

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19
Q

what are some challenges of recruitment?

A

Some company policies demand promotion from within, operate under union contracts, or offer low wages
Emphasis on corporate culture, teamwork, & participative management, thus important to hire skilled people who fit corporate culture & leadership style

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20
Q

what are some external sources?

A

private employment agencies, trade schools, job fairs…

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21
Q

what are some internal sources?

A

transfers, promotions, retrained employees

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22
Q

what is selecting employees who will be productive?

A

Process of gathering information & deciding who should be hired for the best interests of individual & company

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23
Q

is selecting and training employees expensive?

A

yes

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24
Q

what are the 6 steps of selection?

A
  1. Obtaining complete application forms.
  2. Conducting initial & follow-up interviews.
  3. Giving employment tests.
  4. Conducting background investigations
  5. Obtaining results from physical exams
  6. Establishing trial (probationary) periods.
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25
Q

when more workers are needed in a company, what does HR do?

A

HR may consider finding creative staffing alternatives rather than simply hiring new full-time employees.

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26
Q

what are contingent workers?

A

workers who do not have regular, full-time employment.

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27
Q

why are contingent workers hired?

A

Varying need for employees

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28
Q

what skills does training focus on?

A

ST skills

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29
Q

what abilities does development focus on?

A

LT abilities.

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30
Q

what are the three steps of training and development?

A

(1) assessing needs of the organization & employee skills to determine training needs;
(2) designing training activities to meet identified needs;
(3) evaluating effectiveness of training.

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31
Q

what is employee orientation?

A

is the process of introducing new, inexperienced, and transferred workers to the organization

32
Q

what do orientation programs include?

A

informal talks to formal activities that last a day or more

33
Q

what are some common training and development activities?

A

employee orientation
– on-the-jobtraining
– apprentice programs

34
Q

how does training become more sophisticated?

A

as jobs become more sophisticated

35
Q

what is on the job training?

A

fundamental training, employee begins his/ her tasks & learns by doing/ watching others & then imitates them at workplace. you get paid

36
Q

what are apprentice programs?

A

period during which a learner works alongside an experienced employee to master skills & procedures of a craft (may involve classroom training).

37
Q

what is off the job training?

A

occurs away from workplace & consists of programs to develop a variety of skills or foster personal development.

38
Q

what is online training?

A

example of how technology is improving efficiency of many off-the-job training programs.

39
Q

what is vestibule training?

A

done in classrooms where employees are taught on equipment similar to that used on job.

40
Q

what is job simulation?

A

use of equipment that duplicates job conditions & tasks so that trainees can learn skills before attempting them on the job.

41
Q

what is the difference between job simulation and vestibule training?

A

simulation attempts to duplicate exact combination of job conditions.

42
Q

why do managers need special training?

A

– To be good communicators & to learn listening skills & empathy. – Need time management, planning & HR skills.

43
Q

what do most management training programs include?

A

On-the-job coaching.
• Understudy positions.
• Job rotation.
• Off-the-job courses & training.

44
Q

what is empowering workers mean?

A

means giving employees authority (right to make a decision without consulting manager) & responsibility (requirement to accept consequences of one’s actions) to respond quickly to customer requests.

45
Q

what is networking?

A

Process of establishing & maintaining contacts with key managers in one’s own (& other) organizations & using contacts to weave strong relationships that serve as informal development systems.

46
Q

what is a mentor?

A

a corporate manager who supervises, coaches, & guides selected lower-level employees by introducing them to right people & being their organizational sponsor.

47
Q

of equal or greater importance…

A

to potential managers is a mentor

48
Q

what is performance appraisal used for?

A

identify training needs, use as a promotion tool, recognize workers’ achievements, evaluate hiring process, judge effectiveness of orientation process & as a basis for terminating workers

49
Q

what are the six steps to performance appraisal?

A
  1. Establish Standards
  2. Communicate Standards
  3. Evaluate Performance
  4. Discuss Results
  5. Take Corrective Action
  6. Use Results to Make Decisions
50
Q

what are some dos of performance appraisal?

A

allow sufficient time without distractions, do end the appraisal with positive suggestions for employee improvement, include the employee in the process

51
Q

what are some donts of performance appraisal?

A

dont attack the employee personally, dont make the employee feel uncomfortable, dont wait until the appraisal to address problems

52
Q

what do companies compete for?

A

employees

53
Q

what is the main marketing tool that companies use to attract and retain qualified employees

A

Compensation (large operating cost)

54
Q

what is pay equity?

A

equal pay for work of equal value. compares value of male and female jobs by evaluating based on skill effort responsibility and working conditions

55
Q

what are some pay systems?

A

salary, commission plans, bonus plans, COLAS…

56
Q

what are compensating teams?

A

a way of rewarding performance in team settings. That is, individuals are rewarded based on the performance of the team as opposed to individual performance

57
Q

what are fringe benefits?

A

benefits that provide additional compensation to employees (in recent years grew faster than wages).

58
Q

what are cafeteria style benefits (flexible benefits plan?)

A

allow employees to choose which benefits they want, up to a certain $ amount

59
Q

what is a flexitime plan?

A

work schedule gives employees some freedom to choose when to work, as long as they work required # of hrs.

60
Q

what is a compressed workweek?

A

work schedule allows employee to work a full number of hrs per week but in fewer days.

61
Q

what is telework or telecommuting?

A

when workers dont work from their office (remote working)

62
Q

what has contributed to telework?

A

Changing gas prices, leading-edge technology, pushes for work–life flexibility .

63
Q

what is job sharing?

A

an arrangement whereby two part-time employees share one full-time job.

64
Q

how has job sharing received more attention?

A

more women with small children have entered labour force.

65
Q

what is promoting and reassigning employees?

A

Many companies find that promotion from within company improves employee morale.

66
Q

what are internal promotions?

A

rather than searching for external talent, it means promoting employees who have shown themselves to be capable of taking on new responsibilities.

67
Q

what is terminating employees?

A

any employee of Company who will not be a Continuing Employee and whose employment will be terminated immediately prior to or after the Closing Date.

68
Q

how do downsizing companies get people to retire

A 
offer early retirement benefits to
entice older (more expensive) workers to retire.
69
Q

what does early retirement help increase?

A

increases morale of the surviving employees.

70
Q

what is the human rights act?

A

Act requires that everyemployer ensure equal opportunities & no discrimination with regards to race, ethnicity, religion, age, sex, sexual orientation, marital/family status, & disability.

71
Q

what does the occupational health and safety act focus on?

A

Focuses on safe & healthy workplaces & work practices, & safety standards protecting the general public.

72
Q

what is the most important employee right?

A

right to refuse unsafe work.

73
Q

what is the worker’s compensation act?

A

Insurance scheme designed to protect employees who are injured at work. cant get a lawyer against employer

74
Q

what is employment equity?

A

employment activities designed to increase employment opportunities for groups with past discrimination

75
Q

what is reverse discrimination?

A

discriminating against members of a dominant or majority group (say, whites or males) usually as a result of policies designed to correct previous discrimination against minority or disadvantaged groups.

76
Q

are disabilities protected by laws?

A

yes

77
Q

can businesses discriminate against people with physical or mental disabilities?

A

no

intro to business test 3 (3 decks)

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