chapter 11: performance appraisal pt. 2

Question 1

how to conduct performance review?

Answer 1

1. A learning and development opportunity for employees, not an opportunity to criticize.
2. Notify employees in advance and ask employees to conduct self-evaluation before the meeting.
3. during interview

Question 2

during interview (1)

Answer 2

Open the discussion:
- How do you think your own performance?
- Recognize good performance

Question 3

during interview (2)

Answer 3

Feedback on poor performance / areas that need to
improve:
* Clarify: Clarify the expected performance.
* Explain: Explain how you think the person is actually performing.
* Discuss: Discuss the differences between the expected outcome and the actual outcome.
* Agree: Agree on specific goals and an action plan to fix the problem
*Review: Review the outcomes (Set review date).

• Seek employees’ input at each stage

Question 4

during interview (3)

Answer 4

motivation, further prospect

Question 5

during interview (4)

Answer 5

Ending the meeting
- Summarize the meeting
- When to meet next time to review progress
- Paperwork